Linta Jose
Patient Experience Representative
Kannur
Summary
Dynamic professional with a proven track record at Manipal Hospitals, enhancing patient experience and office efficiency. Excelled in patient confidentiality and communication, significantly improving customer service and administrative support. Skilled in telephone handling and appointment scheduling, adept at resolving insurance discrepancies, demonstrating exceptional follow-up skills and a commitment to excellence.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Patient Experience Representative
Manipal Hospitals
09.2024 - Current
- Increased office efficiency by maintaining organized workspaces, ensuring necessary supplies were available for daily operations, and updating documentation as needed.
- Provided exceptional customer service during phone interactions with patients regarding their appointments or questions related to their care plan.
- Assisted healthcare providers with administrative tasks such as obtaining prior authorizations or scheduling follow-up appointments.
- Resolved any discrepancies or issues related to insurance claims or billing inquiries quickly.
Office Administrative Assistant
AL Mubarak HR Consultancy
03.2023 - 10.2023
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
MBA -
Mangalore University
Mangalore, India 07.2021 - 03.2023
BBA -
Kannur University
Kannur, India 07.2018 - 03.2021
Skills
Telephone skills
Patient confidentiality
Communication skill
Follow-up skills
Appointment scheduling
Timeline
Patient Experience Representative
Manipal Hospitals
09.2024 - Current
Office Administrative Assistant
AL Mubarak HR Consultancy
03.2023 - 10.2023
MBA -
Mangalore University
07.2021 - 03.2023
BBA -
Kannur University
07.2018 - 03.2021
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