Linta Liz Monse
Kottayam
Summary
Results-driven professional with 7 years of expertise in Marketing, CRM and HR. Proven track record of improving customer retention, executing successful events, and optimizing team performance while driving business growth.
Overview
7
7
years of professional experience
Work History
MANAGER
Grand Arena Convention Center
Kottayam
12.2024 - Current
- Orchestrated various high-profile events right from conception to execution
- Fostered strong customer relationships to ensure satisfaction and loyalty
- Mentored and coordinated with event staff and workers
- Handled GST, Tally, and Booking operations
SENIOR RELATIONSHIP MANAGER
Kerala Matrimony
Kottayam
09.2020 - 05.2022
- Worked as a matchmaker, responsible for identifying and matching suitable profiles for clients, ensuring capability, and meeting their partner preferences.
- Developed and executed targeted marketing campaigns
- Ensured timely delivery of services
CUSTOMER RELATIONSHIP EXECUTIVE
Malayala Manorama
Kottayam
09.2016 - 08.2020
- Resolved complex customer inquiries with high satisfaction rate
- Handled back-end operation for entedeal.com and quickerala.com
Education
MBA - Marketing & HR
St. Joseph College of Engineering And Technology
Kottayam01.2016
BA - English Literature & Communication Studies
St. Thomas College
Kottayam01.2014
Skills
- Relationship Building
- Service Excellence
- Team Leadership
- Event Management
- Strategy Development
- Client Acquisition
- Retention Strategies
- HR Operations
- SAP
- Tally (GST)
- MS Office Suite
- PageMaker
Languages
- English, Professional
- Malayalam, Native
- Tamil, Conversational
Timeline
MANAGER
Grand Arena Convention Center
12.2024 - Current
SENIOR RELATIONSHIP MANAGER
Kerala Matrimony
09.2020 - 05.2022
CUSTOMER RELATIONSHIP EXECUTIVE
Malayala Manorama
09.2016 - 08.2020
MBA - Marketing & HR
St. Joseph College of Engineering And Technology
BA - English Literature & Communication Studies
St. Thomas College
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