Linu Leni Thomas
Pune
Summary
Profile Summary
Technology Analyst with well-rounded background implementing new technological solutions and improvements. Dedicated to achieving ideal results by identifying project goals troubleshooting problems, and recommending hardware and software solutions. Proficient in cutting-edge technologies with passion for continuous learning.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
Work History
Senior Technical Analyst
R4 Solutions
Remote
01.2021 - Current
- Working as part of Franciscan Alliance Inc. (Franciscan Health)
- Manage OnBase-EPIC EHR Integrations and workflows
- Provide technical and functional recommendations based on project requirements
- Support technology design, testing and execution by providing research-based product and process knowledge
- Oversaw technology services delivery, consulting with relevant personnel to assist with migration and troubleshooting
- Design and deliver training classes to diverse audience with varied skill levels
- Authored test reports, software documentation and application manuals
- Identified system issues and recommended changes to close system holes
- Installed, tested and documented result for new software packages, technologies and tools
- Promptly resolved technical issues for staff to minimize downtime
- Developed call-to-action plans to improve IT service effectiveness
Solution Consultant
Hyland Software
Remote
01.2021 - 01.2023
- Work on OnBase-EHR Integration and Implementation, which includes modules like OnBase Workflow, Workview, DIP, DRIP, LockBox, DiskGroup, IIS, Application Pools, Web Pools
- Perform requirements analysis in which information about business process and technical requirements are gathered from key client stakeholders
- Compose and deliver documentation outlining requirements for configuring the solution
- Build solution, including configuring the company's application development tools
- Test the configured solution and ensure solution is functioning as designed, work with team members to resolve any issues
- Compose training materials and conduct training sessions for customer
- Participate in solution design
- Develop plan for migration, migrate configured solutions into production environment and support customer throughout migration process
- Transition key information to the company's technical support team to ensure continued successful support of customer
- Assist with upgrade plans and execution of upgrades to newer versions
- Assist with demonstrating the configured solution or prototypes of the solution
- Drafted integration plans to ease assimilation of products into customers' business infrastructure
MS Senior Systems Analyst
ALLSCRIPTS HEALTHCARE SOLUTIONS, Inc
Pune
01.2017 - 01.2021
- Work on Sunrise Clinical Manager, Elink, ISS
- Work as Team Lead/Project Lead
- Work with team members to understand customer's product-specific requirements and configuration and closely work with group for changes and fixes
- Understanding current workflows & implementations and suggesting opportunities for improvement
- Interact with Business and clinical representatives during build or configuration and testing process
- Perform technical application configuration and configure/run reports at user request
- Maintain technical documentation based on standard operating procedures
- Ensure to follow given process, documentations & and report progress programs meet technical specifications and standards
- Provide production support
- Responsible for analysis, design, development, implementation and support of HL7 interfaces
- Provide production & operational support
- Good understanding of HL7 messages and in manipulations for business needs
- Experience working in one or more Integration Engine in capacity of building and maintaining complex HL7 interfaces along with providing operational support
- Participates in integrated and functional testing for new interfaces and enhancement of existing interfaces
- Possess technical and business knowledge of Acute EMR workflows
- Perform integration maintenance activities
- Assist in resolving support calls escalated by Service Desk
- Identify the common causes of the defects, prioritize them and systematically remove them so that they do not reoccur in further development work
- Self-motivated Individual with drive to become Subject Matter Expert to provide technical guidance to team members
- Coordinate with Project Managers to ensure project deadlines are met
- Participate in focus groups and workshops, attend vendor training and demonstrations
Process Executive
ENTERCOMS SOLUTIONS PVT. LTD
Pune
01.2017 - 12.2017
- Analyzing customer web behavior using analytic tools like IBM Tealeaf, Adobe Omniture, Citrix XenApp
- Analyzing customer behavior using social media, click through analysis
- Providing recommendation to enhance customer web experience
- Communicating with client to understand their pulse and provide better recommendations
- Coordinating with team members to ensure timely delivery
Education
B.Tech/B.E. - Computer Engineering
University of Pune
Pune, India 03.2012 - 05.2016
Skills
Software Implementation
undefinedCertification
Certified Scrum Product Owner
Accomplishments
- Awarded 'Top Performer - Q1 2019' and 'Top Performer - Q1 2020' for implementing projects with minimum deviation and ensuring Client satisfaction.
- Awarded for best 'Results' in workplace, by taking project critical task within days of joining and minimum training.
- Earned 'Outstanding Performer' award for taking up the task within short span of time and meeting all delivery matrix.
- Published paper on 'Security System based on QR Code with Iris Recognition' in International Journal of Computer Applications, National Conference on Advances in Computing, Communication and Networking (ACCNet 2016).
Links
LinkedIn, https://www.linkedin.com/in/linuthomas11/
Timeline
Senior Technical Analyst
R4 Solutions
01.2021 - Current
Solution Consultant
Hyland Software
01.2021 - 01.2023
MS Senior Systems Analyst
ALLSCRIPTS HEALTHCARE SOLUTIONS, Inc
01.2017 - 01.2021
Process Executive
ENTERCOMS SOLUTIONS PVT. LTD
01.2017 - 12.2017
B.Tech/B.E. - Computer Engineering
University of Pune
03.2012 - 05.2016
Certified Scrum Product Owner
ITIL v4 Foundation Certificate in IT Service Management
Oracle certified Java Expert
Oracle certified Java and Advanced Java Expert
Mirth Interface Engine
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