Zoho People
Hi, I’m
Lipika Behera
HR Business Partner
Bengaluru,Karnataka
Summary
Accomplished HR Professional with over 9+ years of demonstrated expertise across diverse industries including finance and accounting services, staffing and outsourcing services, stock broking, and product sectors.
Proficient in managing end-to-end on-boarding processes and spearheading employee engagement initiatives. Skilled in executing pre-joining formalities, orchestrating induction programs, and facilitating buddy systems. Adept in grievance handling, performance management, and conducting skip-level meetings. Proven track record in coordinating client visits, nurturing client relationships, conducting surveys, analyzing attrition, and effectively managing exit processes. Organized team player with a proactive approach to streamline operations and elevate employee satisfaction.
Overview
9
years of professional experience
4
Certifications
5
years of post-secondary education
Work History
Pierian ServicesBengaluru
Manager HRBP
05.2023 - 06.2024
Job overview
- Led oversight of seven diverse Business Units spanning multiple industries.
- Coordinated with hiring managers and delivery heads to resolve recruitment blockers and contributed to budgeted and actual headcount.
- Leveraged exceptional communication skills to engage with high-profile stakeholders effectively. Orchestrated client visits and regular calls to foster strong client relationships and address concerns.
- Directed implementation of a comprehensive Buddy Program across Business Units, including training sessions and post-program evaluations. Delivered personalized induction for senior leadership, including orientation and feedback surveys to new joiners for process development.
- Monitored Key Result Area (KRA), competencies mapping and tracked performance metrics through ZOHO, including appraisal timelines.
- Swiftly and amicably addressed employee relations issues, managing grievances, PIPs, terminations, project closure, and compliance matters to ensure equitable resolutions.
- Interpreted reports and data to facilitate feedback with Business Unit and Department heads.
- Identified HR training needs and conducted various training sessions for employees & leadership that include policy refreshers, and workshops covering technical, soft skills, and non-technical topics, aligning with organizational needs.
- Distributed employee engagement surveys to identify areas of improvement using tools like Survey Monkey, MS Teams and Microsoft 365 to analyze the effectiveness of our HR strategies and implement cultural best practices.
- Conducted skip-level meetings and focus group discussions to gather feedback and understand the pulse on the floor.
- Facilitated team-building activities and initiatives, improving collaboration and engagement
- Conducted performance reviews, determined suitability for counseling or terminating employment due to under-performance, and implemented continuous improvement initiatives based on survey feedback.
- Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement while analyzing attrition trends for retention and succession planning.
FfreedomappBengaluru
HR Business Partner
04.2022 - 04.2023
Job overview
- Led oversight of diverse Business Units.
- Designed and executed employee engagement programs, recognized employee achievements and managed conflict resolution to maintain a positive work environment.
- Acted as a liaison for business policy changes, facilitated leadership invitations to internal events, and collaborated closely with business teams to enhance workplace relationships, boosting productivity and retention.
- Optimized onboarding processes to ensure seamless integration for new joiners, and oversaw exit interviews to facilitate smooth off-boarding procedures. Conducted attrition analysis and leveraged feedback to improve retention strategies.
- Identified challenges, devised effective solutions, and addressed employee grievances promptly and professionally.
- Demonstrated innovation and commitment to process improvement by leading the implementation of new HR practices and reviewing existing ones. Ensured compliance with internal policies and external regulations.
- Supported HR-led learning and development initiatives, conducted skip-level meetings, and provided coaching for enhanced performance and productivity. Actively solicited feedback on training programs.
- Distributed employee engagement surveys, conducted skip-level meetings to identify improvement areas, and created HR reports to inform strategic decision-making.
- Conducted surveys using tools such as Google Forms and Microsoft 365 to gather feedback on the work environment, peer relations, and employee engagement.
- Created and disseminated awareness materials via the company dashboard, ensuring employees were informed about policies and programs.
TASC Outsourcing
HR Executive
12.2017 - 04.2022
Job overview
- Collaborated with multiple branches to provide HR support, ensuring alignment with business objectives.
- Managed attendance, leave, overtime, airfare reimbursement, penalties, and related tasks for 35+ clients, meeting SLAs and maintaining transaction quality.
- Facilitated smooth onboarding experiences, effectively communicating company policies and fostering a positive culture from day one.
- Swiftly addressed and resolved employee relations issues, and managed grievances, PIPs, terminations, warnings, and conflicts, ensuring equitable resolutions and compliance.
- Forged strong partnerships with business teams and employees, enhancing workplace dynamics, productivity, and retention.
- Demonstrated innovation by implementing new HR practices and reviewing existing ones, enhancing efficiency and effectiveness.
- Collaborated with L&D teams to support HR-led initiatives, actively soliciting feedback on training programs to ensure relevance and impact.
- Designed and distributed employee engagement surveys, analyzed results to identify improvement areas and executed initiatives according to engagement calendars.
- Conducted skip-level meetings and focus group discussions to gather feedback and understand the pulse on the floor.
- Managed communication of relieving, HR, warning, and termination notices, overseeing exit interviews and ensuring smooth off-boarding procedures.
ZerodhaBengaluru
Asst Manager HR
03.2015 - 10.2017
Job overview
- Collaborated with 22+ branches and various departments to provide comprehensive HR support, fostering positive workplace relationships to enhance productivity and retention.
- Conducted screening via phone and in-person meetings, managed the issuance of confidential HR letters and ensured seamless onboarding experiences for new hires.
- Managed attendance records, including overtime, penalties, and referral bonuses, maintaining accurate and up-to-date employee records.
- Innovated and implemented employee engagement initiatives according to the engagement calendar, recognizing employee achievements and providing coaching for improved performance and productivity.
- Swiftly addressed employee relations issues, managing grievances, PIPs, terminations, warnings, conflicts, and compliance matters to ensure equitable resolutions.
- Conducted surveys using tools such as Google Forms to gather feedback on the work culture, peer relations, and employee engagement.
- Proactively introduced new HR practices, reviewed existing ones, and supported HR-led learning and development initiatives in collaboration with the L&D team, actively soliciting feedback to improve training programs.
- Conducted skip-level meetings and focus group discussions to gather feedback and understand the pulse on the floor.
- Collaborated with department managers to identify skill gaps among staff members, developing relevant training programs accordingly.
- Distributed employee engagement surveys, analyzed results to identify areas for improvement, and generated comprehensive HR reports to support data-driven HR strategies.
- Oversaw exit interviews to facilitate seamless offboarding procedures, leveraging feedback to enhance internal retention and improve HR processes.
Education
Regional College of Management Under BPUTBhubaneswar
MBA from Business Administration And Management
07.2012 - 05.2014
Trident Academy of Creative Technology Under UtkalBhubaneswar
BBA from Business Administration
07.2009 - 05.2012
Skills
Employee life cycle
Software
GreytHR
RAMCO
MS Office 365
Synergita
Freshdesk
Certification
HR Business Partner from MiddleearthHR
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Odia
Bilingual or Proficient (C2)
Kannada
Beginner (A1)
Timeline
Succession Planning from LinkedIn
07-2024
Human Resources : Using Metrics to drive HR Strategy from LinkedIn
07-2024
Strategic Human Resources from LinkedIn
06-2024
Manager HRBP
Pierian Services
05.2023 - 06.2024
HR Business Partner
Ffreedomapp
04.2022 - 04.2023
HR Business Partner from MiddleearthHR
09-2021
HR Executive
TASC Outsourcing
12.2017 - 04.2022
Asst Manager HR
Zerodha
03.2015 - 10.2017
Regional College of Management Under BPUT
MBA from Business Administration And Management
07.2012 - 05.2014
Trident Academy of Creative Technology Under Utkal
BBA from Business Administration
07.2009 - 05.2012
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