Lipika Gopal Dey
Mira Bhayandar
Summary
With three years of experience, I specialize in resolving customer issues with creative solutions and clear communication. I’m passionate about building strong relationships, retaining clients, and ensuring a positive experience. Skilled in handling pressure, documenting details, and adapting quickly to new challenges, I’m committed to supporting the team and enhancing the company’s brand.
Overview
10
10
years of professional experience
Work History
Account Manager
Graystone Property Management
09.2024 - 02.2025
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Provided support for the leasing team during peak times such as move-ins and move-outs.
- Conducted regular inspections of properties to identify any potential maintenance or repair issues.
- Managed and oversaw operations, maintenance and administration of properties.
Customer Service Professional
Sitel Foundever
Mumbai
08.2021 - 09.2024
- Developed and maintained strong relationships with key accounts, ensuring their needs were met, and expectations exceeded.
- Offered bespoke solutions to complex customer problems, turning potentially negative experiences into positive outcomes.
Receptionist cum assistant
P.V.R. Science Hub
Mumbai
06.2017 - 10.2017
- Compiled daily reports on reception activities, highlighting key occurrences and visitor numbers for management review.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- It was a nice experience overall where I got to learn alot of typing work and the skills to interact with people.
Guest Relationship (GR)
Water Kingdom
Mumbai
03.2015 - 05.2016
- I used to work there as someone who would help the guest with all the information about the waterpark and also guide them through all the joints there.
Education
HSC -
Shankar Narayan College of Arts & Commerce
03.2016
SSC -
St. Soldier Public School (Maharashtra Board)
02.2014
Skills
- Adaptive, team player
- Public speaking
- Active listening
- Telephone skills
- Outstanding customer service
- Multi-tasking
- Problem solving
Crafts & Entrepreneurship:
- Created and sold handmade crochet items (scarves, jackets, cardigans etc.) through an online platform (Instagram) – 20+ orders completed.
- Designed and created a variety of crochet pieces, from casual wear to custom-requested items, ensuring high-quality, unique products tailored to customer needs.
- Experimented with different yarn types, patterns, and designs to expand product offerings and cater to a diverse customer base.
Personal Information
- Father's Name: Gopal Dey
- Date of birth: 09/22/1997
- Nationality: Indian
- Marital status: Single
Hobbies and Interests
- Reading
- Crocheting
- Documentaries
- Reading.
Languages
English
First Language
Languages
- English
- Hindi
- Marathi
- Bengali
Timeline
Account Manager
Graystone Property Management
09.2024 - 02.2025
Customer Service Professional
Sitel Foundever
08.2021 - 09.2024
Receptionist cum assistant
P.V.R. Science Hub
06.2017 - 10.2017
Guest Relationship (GR)
Water Kingdom
03.2015 - 05.2016
HSC -
Shankar Narayan College of Arts & Commerce
SSC -
St. Soldier Public School (Maharashtra Board)
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