Lipsa Das

• Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement
• Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions
• Translated complex customization requirements for fixed wireline customer in telecom sector, into low level technical designs that leveraged TMF Open APIs transforming legacy system into Cloud native system
• Participated in Sprint review demonstrations, solution presentations and requirements discussions with Global stakeholders including customers.
• Designed and implemented product offer functionality and bundles.
• Documented technical solutions, user stories, epics and first level analysis for defects that streamlined deliveries resulting in immense customer satisfaction
• Having experience in writing user stories, designing SPS, FDS of Customer problem management /Customer Service Representative Desktop which is used for customer management in Netcracker .
• Managed 5 to 10 customer calls per day.

• Requirements gathering and Requirements Analysis understanding of product modeling requirements for big transformation Projects and CRs from Customer.
• Product model design (eTOM/SID Framework), configuring Product Catalog entities, Offer Breakdown Matrix design and implementation, Development, testing and support.
• Configuring Product Catalog Billing entities RLC,billing ref tables effectively, usage charge Event xml analysis, Sales Engine, REST API testing using Postman , Swagger API Documentation
• Took initiative for the User Experience transformation for the product based on the user data and market research, preparing the strategy around it
• Handling Functional Testing scenarios and Demos to Customer also support defect investigation for user acceptance testing .
• Designing User stories in Collaboration with Architect and Lead Product owners and grooming with developments.
• Knowledge about System Integration (between different Amdocs BSS products like CRM order Management, Billing and Catalog)

· Analyzing Change Requests and designing and configuring Product Catalog entities and other business entities in Amdocs Catalog system, Offer Breakdown Matrix design and implementation.

· Configuring Product Catalog Billing and Ordering Entities.

• Collaborated with cross-functional teams to implement IT solutions that increased productivity and efficiency throughout the organization
• Contributed to the design and implementation of scalable IT infrastructure projects, paving the way for organizational growth and expansion