Lipsa Sahoo
Certified Scrum Master/Agile Documentation Expert
Pune
Summary
Certified Scrum Master with 14+ years of experience across payments, banking, and fintech platforms. Strong expertise in Scrum, Lean-Agile practices, SAFe ceremonies, and Agile delivery enablement. Proven ability to coach teams, facilitate PI Planning and Scrum events, optimize flow, and ensure delivery transparency. Combines Agile leadership with deep documentation expertise for complex, regulated systems.
Overview
12
12
years of professional experience
3
3
Certifications
Work History
Scrum Master/Agile Delivery & Documentation Expert
Phi Commerce Pvt. Ltd.
06.2025 - Current
- Facilitate Scrum ceremonies, including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives, for cross-functional teams working on the Merchant Management System (MMS) and payment platforms.
- Partner closely with Product Owners to support backlog refinement, user story grooming, and prioritization, ensuring sprint-ready backlogs with clear acceptance criteria.
- Actively remove impediments by coordinating with engineering, QA, DevOps, and external stakeholders to ensure uninterrupted sprint execution.
- Track and analyze Agile metrics, such as velocity, sprint spillover, cycle time, and delivery predictability, to drive continuous improvement.
- Support release planning and ensure documentation deliverables are aligned with sprint goals and release milestones.
- Coach team members on Agile and Scrum best practices, fostering collaboration, accountability, and a culture of continuous improvement.
- Serve as a bridge between business, technical, and compliance teams to ensure transparent communication and alignment across Agile ceremonies.
- Contribute to process standardization and Agile maturity by improving workflows, templates, and reporting mechanisms within the Scrum framework.
- Ensure adherence to quality, security, and compliance requirements while maintaining Agile delivery timelines in a regulated payments environment.
Scrum Master / Agile Delivery Coordinator
Opus Technologies
03.2024 - 06.2025
- Facilitated Scrum ceremonies and supported Agile teams in meeting delivery goals.
- Supported PI Planning by defining objectives, risks, and dependencies.
- Coached teams on self-organization, flow efficiency, and continuous improvement.
- Partnered with Product Owners and stakeholders for value-driven delivery.
- Implemented JIRA dashboards and visual radiators to improve transparency.
Agile Documentation & Delivery Specialist
Opus Technologies
10.2023 - 02.2024
- Supported sprint execution and backlog refinement.
- Aligned documentation with evolving product increments.
- Acted as a bridge between business, delivery, and technology teams.
- Secured Card Portal
Agile Delivery & API Documentation Lead
Opus Technologies
03.2021 - 10.2022
- Enabled Agile delivery for system enhancements and API platforms.
- Facilitated requirement workshops and user story refinement.
- Ensured continuous alignment between technical teams and stakeholders.
- Fiserv Integration.
Technical Writer
Netcracker
02.2020 - 02.2021
- Developed system, installation, and operational documentation.
- Ensured documentation readiness through close client collaboration.
Technical Writer
Cognizant Technology Solutions
05.2019 - 02.2020
- Authored SOPs based on client interactions and process reviews.
Technical Writer
Mastercard Technologies Pvt. Ltd.
08.2015 - 05.2019
- Delivered documentation for issuing and payment platforms.
- Migrated legacy Word content to a structured DITA architecture.
- Supported Agile, sprint-based documentation delivery.
Technical Writer & Proofreader
Honeywell Automation
08.2013 - 07.2015
- Developed training content for automation engineers.
- Created interactive learning material using Articulate and Captivate.
Education
Bachelor of Science -
Master of Computer Applications -
Skills
- Scrum facilitation
- Agile principles application
- Program increment planning
- Stakeholder engagement
- SDLC with emphasis on quality assurance
- JIRA and Confluence proficiency
- Scrum Events: Planning, Review, Retrospective, Refinement
- PI Planning, ART Syncs, Coach Syncs, PO Syncs
- Flow Metrics: Velocity, Throughput, WIP, Cycle Time
- JIRA, Confluence
- GitHub, Swagger, Stoplight
- Oxygen DITA, API Documentation Tools
- Payments & Card Systems (Debit/Credit/Prepaid)
- Issuing & Acquiring Platforms
- Payment Gateways & Merchant Onboarding
Certification
Certified Scrum Master (CSM) – Scrum Alliance, 2023
SECURITY & COMPLIANCE
- Strong awareness of information security in financial environments
- Experience working in regulated, high-compliance ecosystems
Timeline
Scrum Master/Agile Delivery & Documentation Expert
Phi Commerce Pvt. Ltd.
06.2025 - Current
Scrum Master / Agile Delivery Coordinator
Opus Technologies
03.2024 - 06.2025
Agile Documentation & Delivery Specialist
Opus Technologies
10.2023 - 02.2024
Agile Delivery & API Documentation Lead
Opus Technologies
03.2021 - 10.2022
Technical Writer
Netcracker
02.2020 - 02.2021
Technical Writer
Cognizant Technology Solutions
05.2019 - 02.2020
Technical Writer
Mastercard Technologies Pvt. Ltd.
08.2015 - 05.2019
Technical Writer & Proofreader
Honeywell Automation
08.2013 - 07.2015