Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
LIPSITA BISHWAL

LIPSITA BISHWAL

Bhubaneswar

Summary

Dynamic professional with a proven track record at Swiggy, excelling in partner acquisition and CRM management. Adept at driving process improvements and enhancing stakeholder communication, I leverage data analysis to inform strategic decisions. Known for my collaborative approach and strong problem-solving skills, I consistently deliver results that align with business objectives.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Lead

Swiggy
Bengaluru
02.2024 - Current
  • Own governance and partner service operations, coordinating with finance, legal, and internal teams to ensure that partners meet compliance and service standards.
  • Support new partner onboarding by validating operational and billing data, resolving partner escalations, and maintaining audit-ready documentation.
  • Manage weekly data updates and insights reports for leadership teams to drive process improvements and scale acquisition pipelines.
  • Facilitate clear communication with internal stakeholders, ensuring alignment across departments for new partner requirements and policy updates.

Program Advisor

Interview Kickstart
Bengaluru
11.2023 - 01.2024
  • Coordinated program operations, managing onboarding workflows, contract updates, and enrollment tracking to maintain seamless student experiences.
  • Maintained and updated CRM databases to ensure accurate program pipelines, supporting leadership with up-to-date dashboards, and enrollment status reports.
  • Assisted in preparing program materials, pitch decks, and documentation to support outreach and conversion efforts.
  • Acted as a key liaison between students, instructors, and internal teams to resolve queries and escalate operational issues for timely closure.
  • Supported continuous improvement by identifying process gaps and recommending solutions to streamline program delivery and backend workflows.

Sales Operations Specialist

Thomson Reuters
Hyderbad
09.2022 - 09.2023
  • Managed CRM data for new client onboarding, contract updates, and lifecycle changes; maintained accurate enrollment pipelines for digital programs.
  • Created pitch-ready materials, answered client queries, and supported sales operations to ensure smooth customer acquisition and retention.
  • Collaborated cross-functionally to escalate and resolve issues, improving overall customer experience and operational efficiency.

Associate Relationship Manager

Cuemath
12.2020 - 07.2022
  • Coordinated customer account management for international markets, managing renewals, terminations, and contract adjustments with a strong focus on data accuracy.
  • Supported finance and compliance in tracking and validating customer accounts to align with business requirements.
  • Built trust with stakeholders through clear communication and proactive account handling to support sustainable growth.

Education

Post Grad - Digital Marketing

MICA
01.2021

MBA - Marketing, Strategy & Leadership

ICFAI Business School
01.2020

BBA - Marketing & Finance

DSBM, Utkal University
01.2017

Skills

  • Acquisition strategy development
  • Sales pipeline optimization
  • Customer relationship management (Salesforce, Freshdesk)
  • Reporting and forecasting techniques
  • Issue escalation and resolution strategies
  • Data insights generation
  • Proficient in Excel and Google Workspace tools
  • Process enhancement initiatives
  • Effective stakeholder communication
  • Relationship management with clients
  • Metrics performance evaluation
  • Strategic planning methodologies
  • Exceptional customer service skills
  • Decisive decision-making abilities
  • Flexibility in approach
  • dynamic collaboration skills
  • effective communication techniques
  • diverse cultural awareness
  • effective interpersonal communication
  • effective leadership and supervision skills
  • efficient project planning

Certification

  • Google Project Management - Coursera (2024)
  • Advanced Excel - UrbanPro, 2024
  • Digital Marketing - Udemy, 2022
  • Market Research - Udemy, 2019

Timeline

Lead

Swiggy
02.2024 - Current

Program Advisor

Interview Kickstart
11.2023 - 01.2024

Sales Operations Specialist

Thomson Reuters
09.2022 - 09.2023

Associate Relationship Manager

Cuemath
12.2020 - 07.2022

Post Grad - Digital Marketing

MICA

MBA - Marketing, Strategy & Leadership

ICFAI Business School

BBA - Marketing & Finance

DSBM, Utkal University

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