Lipu Naik

• Cultivated a positive work environment that fostered team collaboration.
• Monitored daily workflow to ensure policy and procedure compliance.
• Established clear expectations for employees and provided necessary guidance.
• Resolved customer complaints effectively while upholding high service standards.
• Developed strategies for problem-solving and conflict resolution among team members.
• Collaborated with departments to align goals across teams.
• Reviewed customer service surveys and implemented improvement strategies for satisfaction ratings.

Managed 3PL logistics operations to enhance efficiency.

• Work Project Name: Xiaomi Technology India Pvt Ltd. The souled store. E-retail and WMS.
• B2B Operation Inbound and Outbound
• Inbound Doing under the CCTV Camera.
• Document Verification and Seal Checking of Vehicle.
• Damage and Shortage Remarks Mentioned in POD.
• Online and offline order Handling on the Pin code Based, and Printing Separately.
• Pin code-based Picking and Kitting.
• Manifest Creation and EWB Generating.
• FTL and LTL Mentioning in Top of the Picklist.
• Loose and Full Pallets Packing in STN Orders.
• Flipkart and Amazon orders Process within the Cutoff without the 'TAT' Missed.
• Executed daily B2C operational tasks.
• B2C SDD/NDD Order Processing.
• Backlog Orders Processing in the Shift Start. Market Place Orders Process. Like Flipkart and Amazon
• Power bank Orders Processed Separately.
• In B2C All Dockets are Scanning in EXCEL File at the outbound Dock During the shipments Handover.
• Metro and Non-Metro Shipments Segregating
• Ewb and DSP Reporting time Maintaining Daily Based Cycle Count.
• Inbound, Outbound B2B & B2C of Stocks & sales.
• Handling 150000 Sq Ft WH, with 132 Ground Staff.
• Responsible for the Inventory of more than 2lakhs (100% Accuracy)
• Plan & ensure sufficient Resources available for daily operations.
• Plan and utilize the warehouse and yard areas for maximum use and efficiency.
• Introduce & Implement Standard Operating Procedure.
• Plan & prepare monthly Profit and Loss data.
• Co-ordinate with Customer / clearing agent and get the pre-alert for the lined-up import consignment.
• Ensure monthly billing is processed and payment received from customers.
• Ensure all the WH are under legal compliance and Company Standard.
• Modified timelines and work schedules according to company needs.
• Ensure all Incharges, Supervisors and staffs are performing their duties and supporting daily operations without any complaints and escalations from customers.
• Ensure proper location and facilities available for all components, maintain and monitor accurate records.
• Ensure Perpetual Inventory on a daily basis & maintain high stock accuracy figures.
• Implemented 5S methodology within and outside warehouse.
• Ensure monthly billing of vendors, contractors & Staff are processed.
• Assist with / conduct meetings, Training, and informational sessions.
• Month End billing Report Activity.
• Packing materials consumption Report.
• MIS Report and Packing material STN for Other W.H.
• Worked Project: Neemans, Kreo.
• Experience: ProjectNeemans, Xiaomi
• Designation Sr- Executive.
• Prepared staff work schedules and assigned team members to specific duties.
• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.