Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Interim Teacher K-12, 32 hours week
Valparaiso Community Schools
Valparaiso
07.2019 - Current
Ensured continuity in lesson plans, facilitating seamless learning experiences for students.
Communicated effectively with students to clarify lesson concepts.
Exhibited organizational and leadership skills, effectively managing classroom dynamics.
Maintained high standards as a role model for students, enhancing classroom environment.
The substitute teacher has the same professional responsibilities that are expected from the regular classroom teacher.
Social Services Director, 40 hours week
Life Care Centers of America
Rensselaer
08.2022 - 09.2025
Planned, organized, developed, and directed the operation of the Social Services department to address the emotional and social needs of residents.
Made independent decisions to address unique resident needs, ensuring compliance with regulations and enhancing service delivery.
Established quality care relationships aligned with Life Care standards, enhancing community engagement.
Nominated by residents for Life Care Centers Whatever It Takes award in 2022 for outstanding commitment to resident care.
Head Start Lead Teacher, 40 hours week
Head Start Program
Valley Springs
01.2010 - 06.2019
Managed a Head Start classroom of 3- to 5-year-old children.
Mentored teachers in grade level, providing guidance and support.
Write lesson plans, manage classroom behavior, and provide after-school tutoring for students that need it most.
Developed lesson plans, managed classroom behavior, and provided targeted after-school tutoring for students needing additional support.
Education
CPR and AED - Basic Life Support Provider
American Heart Association
Rensselaer, IN
Sociology - Bachelor's degree
University of California Santa Cruz
Santa Cruz, CA
Emergency Medical Services - Certificate
Ivy Tech Community College
Valparaiso, IN
University Studies - Associate in Arts (AA)
Monterey Peninsula College
Monterey, CA
Skills
Conflict Management
Organizational Skills
Social service operation cost accounting
Communication skills
Managing social services program budgets
Microsoft 365
Microsoft teams, Zoom
Certification
State of Indiana Substitute Teaching Certificate, 06/01/19, Present
Staff Pharmacist (32 Hours Per Week) at Albertsons Companies (Tom Thumb Pharmacy)Staff Pharmacist (32 Hours Per Week) at Albertsons Companies (Tom Thumb Pharmacy)
Warehouse Worker, Summer Help (32 Hours/week) at Worly Plumbing Supply, Inc.Warehouse Worker, Summer Help (32 Hours/week) at Worly Plumbing Supply, Inc.