Lisa Duensing
Mishawaka
Summary
Results-driven operations auditor specializing in auditing techniques and regulatory compliance. Demonstrated success in implementing process improvements that enhance operational efficiency and reduce costs. Strong analytical skills with a focus on delivering measurable outcomes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Specialist, Operations Auditor
RXO EXPRESS
Mishawaka
10.2010 - Current
- Auditing & reconciliation
- Compliance & regulatory
- Quality control
- Operational excellence
- Implemented process improvements to increase efficiency and reduce costs.
- Conducted routine inspections of operational workflows for accuracy.
- Collaborated with team members to gather relevant audit information.
- Coordinated with other departments to ensure efficient workflow processes.
- Processed customer invoices accurately
- Processed payroll for employees bi-weekly
- Managed payroll processing to ensure timely employee compensation.
- Adapted to evolving team requirements to enhance operational flexibility.
- Assisted in daily operations by providing administrative support to team members.
- Coordinated project schedules and meetings to optimize workflow efficiency.
- Managed documentation and filing systems to maintain organized records.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Fostered positive working relationships with staff and management to enhance collaboration.
- Identified needs of customers promptly and efficiently.
- Customer requirements
- Customer portals
- Collaboration & teamwork
- Showed leadership skills through participation in RXO GROW program.
- Communication processes
- Participated in ongoing training and compliance activities.
- Time management
- Strategic planning
- Initiative & execution
- Process improvements
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Utilized mathematical concepts and formulas for data analysis.
- Reviewed documents for accuracy prior to submission or publication.
- Collaborated with peers to develop solutions for common challenges faced by staff.
- Conducted routine inspections of operational workflows for accuracy.
- Collaborated with team members to gather relevant audit information.
Education
BBA - Business Administration And Management
Brown Mackie College
South Bend, IN05-2012
Skills
- Audit methods
- Regulatory compliance
- Quality control
- Process improvement
- Data analysis
- Customer relationship management
Certification
RXO GROW - RXO EXPRESS -2025
Timeline
Specialist, Operations Auditor
RXO EXPRESS
10.2010 - Current
BBA - Business Administration And Management
Brown Mackie College