Lisa Finnell
Kokomo
Summary
Experienced in providing exceptional customer service, known for a respectful and kind approach. Background in large retail organizations, excels in fast-paced environments. Energy and professionalism enable effective assistance to customers, ensuring efficient fulfillment of their needs.
Overview
8
8
years of professional experience
Work History
Claims Specialist
State Farm
04.2023 - 02.2024
- Assessed damages associated with claims and conducted negotiations to settle.
- Logged file notes, stored electronic documents and keyed claim details in system to manage record-keeping.
- Completed accurate calculations of premiums, refunds and adjustments in line with insurance rate standards.
- Followed up with customers on unresolved issues.
Claims Representative
Sedgwick
08.2022 - 03.2023
- Verified correct coding of procedures and entered claims into system.
- Reviewed submitted claims information to select correct procedure and diagnosis codes. Obtained supporting documentation from the claimants and their representatives and transferred to vendor partners.
Investment Services Processor
Capital Group
09.2021 - 06.2022
- Analyzing and processing checks for clients and distributing the accurate percentage into the correct investment account.
- Providing service to shareholders and financial planners throughout the country.
Claims Processor
WPS Health Solutions
06.2019 - 07.2021
- Processed claims according to established quality and production standards to handle demand with high accuracy.
Customer service representative
Ibex Global
10.2017 - 06.2019
- Greeted customers warmly, verified account information, repeated orders back to customers accurately, and completed transactions.
- Completed more than 40 calls per day by following call flow and maintaining good call control.
Hostess
Cracker Barrell
02.2016 - 08.2017
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took initial drink orders and relayed information to wait or bar staff.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
Phoebus High School
06.2017
Skills
- Engaged Listening Techniques
- Critical thinking
- Effective Time Management
- Exceptional Customer Service
- Active Listening
- Attention to detail
- Conflict Resolution
- Hospitality service expertise
- Dynamic
- Restaurant Experience
- Courteous
Timeline
Claims Specialist
State Farm
04.2023 - 02.2024
Claims Representative
Sedgwick
08.2022 - 03.2023
Investment Services Processor
Capital Group
09.2021 - 06.2022
Claims Processor
WPS Health Solutions
06.2019 - 07.2021
Customer service representative
Ibex Global
10.2017 - 06.2019
Hostess
Cracker Barrell
02.2016 - 08.2017
High School Diploma -
Phoebus High School
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