Lisa Harmon
Multi Industry Professional
Aurora
Summary
Dynamic professional with strong customer service and time management skills. Proven ability to enhance team productivity through workflow improvements and effective staff training.
Overview
12
12
years of professional experience
Work History
Manager
Wendys Restaurant
11.2025 - Current
- Managed inventory levels and placed orders to maintain supply chain efficiency.
- Implemented workflow improvements to enhance team productivity during peak hours.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Trained new staff on operational procedures and customer service excellence.
- Supervised daily operations to ensure compliance with food safety standards.
Memory Care Director
Sonida Senior Living
08.2024 - 03.2025
- Developed and implemented individualized care plans for residents with memory impairments.
- Trained and supervised staff in best practices for memory care and resident engagement.
- Coordinated activities that promote cognitive stimulation and social interaction among residents.
- Facilitated family meetings to discuss care strategies and address concerns effectively.
- Collaborated with other departments to enhance inter-disciplinary care for residents, ultimately improving overall wellbeing.
Assistant Life Enrichment Director
Magnolia Springs Assisted Living
01.2023 - 07.2024
- Developed and implemented engaging recreational programs for residents to enhance social interaction and well-being.
- Coordinated daily activities, ensuring alignment with residents' interests and capabilities.
- Trained and mentored staff on best practices for facilitating group activities and one-on-one interactions.
- Collaborated with interdisciplinary teams to assess resident needs and tailor enrichment initiatives accordingly.
- Organized community outings and events that fostered connections between residents and local organizations.
- Maintained accurate records of participation levels to inform future program development strategies.
- Provided one-on-one programs and activities for residents unable to participate in group settings.
- Led holiday decorating efforts for facility, involving residents and volunteer staff. of facility, garnering help of residents and volunteer staff.
- Implemented dementia-focused trainings for staff to better understand and support residents experiencing cognitive decline.
- Structured monthly activity calendars based on feedback received from both internal and external stakeholders.
Lead PreK Teacher
Sprouts LLC
05.2021 - 01.2023
- Developed and implemented engaging lesson plans to foster early childhood development.
- Cultivated a positive learning environment that encouraged social and emotional growth.
- Led classroom activities that enhanced cognitive skills through play-based learning.
- Mentored junior teachers, providing guidance on instructional strategies and classroom management.
- Assessed student performance and modified teaching methods to meet individual needs.
Assistant General Manager
Wendys Restaurant
12.2015 - 06.2020
- Directed daily operations to ensure efficient restaurant workflow and exceptional customer service.
- Mentored and trained staff on operational procedures and customer engagement techniques.
- Implemented cost-control measures to optimize inventory management and reduce waste.
- Analyzed sales data to inform strategic staffing decisions, enhancing labor efficiency during peak hours.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
STNA
Caresprings
02.2014 - 12.2015
- Provided compassionate care to residents, ensuring comfort and safety throughout daily activities.
- Assisted in personal hygiene tasks, promoting dignity and respect for each individual.
- Monitored vital signs and reported changes to nursing staff, enhancing patient care quality.
- Collaborated with multidisciplinary teams to create personalized care plans for residents.
- Trained new staff on best practices in resident care and safety protocols, fostering team development.
- Assisted with patient transfer and ambulation.
- Kept accurate records of patients' care, condition, and progress.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Monitored vital signs, promptly reporting any abnormalities to the supervising nurse.
Education
Licensed Practical Nurse -
Ross Medical Education Center
Cincinnati, OH 05.2001 -
GED -
Cincinnati Job Corps
Cincinnati, OH 05.2001 -
CPR -
Total Training Services
Cincinnati, OH 05.2001 -
Certified Death Doula -
IAP College
Online 05.2001 -
STNA - STNA
RN & Associates
Cincinnati, OH 05.2001 -
Skills
Customer service
Team leadership
Time management
Decision-making
Staff training and development
Staff management
Documentation and reporting
Shift scheduling
Emergency response
Coaching and mentoring
Inventory management
Attention to detail
Timeline
Manager
Wendys Restaurant
11.2025 - Current
Memory Care Director
Sonida Senior Living
08.2024 - 03.2025
Assistant Life Enrichment Director
Magnolia Springs Assisted Living
01.2023 - 07.2024
Lead PreK Teacher
Sprouts LLC
05.2021 - 01.2023
Assistant General Manager
Wendys Restaurant
12.2015 - 06.2020
STNA
Caresprings
02.2014 - 12.2015
Licensed Practical Nurse -
Ross Medical Education Center
05.2001 -
GED -
Cincinnati Job Corps
05.2001 -
CPR -
Total Training Services
05.2001 -
Certified Death Doula -
IAP College
05.2001 -
STNA - STNA
RN & Associates
05.2001 -