Lisa Herbert
Springville
Summary
Personable and dedicated professional with strong leadership and team motivation skills in retail. Deep understanding of retail operations, inventory management, and customer service principles. Skilled in team supervision and sales strategies. Committed to driving store performance and ensuring customer satisfaction through effective management. Highly organized and dependable candidate excelling at managing multiple priorities with a positive attitude. Demonstrates a willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Store Manager
Dollar General
10.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Night Supervisor
Wawa
03.2015 - 04.2018
- Developed strong relationships with staff members through effective communication and leadership efforts.
- Collaborated with daytime supervisors to develop strategies for improved efficiency across all shifts.
- Facilitated smooth shift transitions by maintaining open communication between day and night teams.
- Managed inventory control, ensuring adequate supplies were available for nightly operations.
- Addressed customer complaints swiftly, resolving issues in a professional manner to promote positive experiences during nighttime hours.
- Ensured a clean and organized work environment by directing nightly cleaning tasks and routine maintenance activities.
- Motivated staff by fostering a supportive work environment that encouraged continuous improvement in job performance.
Cashier
Chick-fil-A
01.2002 - 01.2005
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
High School Diploma -
Maurice J. Mcdonough High School
Pomfret, MD05-2004
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Friendly and positive
- Team leadership and coaching
- Inventory management
- Shift scheduling
- Employee training
- Recruitment and hiring
- Team building and leadership
- Accurate cash handling
- Work Planning and Prioritization
- Documentation and reporting
- Operations
- Bank and safe deposits
- Retail merchandise quality standards
- Leading staff meetings
- Vendor management
- Delegating work
- Employee terminations
- Team building
Timeline
Store Manager
Dollar General
10.2023 - Current
Night Supervisor
Wawa
03.2015 - 04.2018
Cashier
Chick-fil-A
01.2002 - 01.2005
High School Diploma -
Maurice J. Mcdonough High School
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