Lisa Jones
Richmond,IN
Summary
Reliable employee seeking full time position. Offering excellent communication and good judgment. Experienced store manager with over 33 years of experience .Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
36
36
years of professional experience
Work History
Manager
General Nutrition Center, GNC
Richmond IN.
10.1995 - Current
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
Store Mananger
Afterthoughts Boutique
Richmond IN
08.1990 - 05.1996
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Supervised guests at front counter, answering questions regarding products.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
Education
High School Diploma -
Joint Vocational School
Ashland OhioSkills
- Microsoft Excel
- Microsoft Windows
- Microsoft Internet Explorer
- Customer relations
- Problem resolution
- Team player
- Time management
- Inventory control
- Employee scheduling
- Verbal and written communication
- Team training and development
certificates for sales etc...
Exceeding monthly sales goals, etc...
gifts for years of same employment
Timeline
Manager
General Nutrition Center, GNC
10.1995 - Current
Store Mananger
Afterthoughts Boutique
08.1990 - 05.1996
High School Diploma -
Joint Vocational School