Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Miller

Fort Wayne

Summary

Dynamic retail professional with extensive experience at Walmart, excelling in inventory management and customer satisfaction. Proven track record in visual merchandising and shrink reduction, driving sales through innovative promotions. Strong leadership skills foster team collaboration and accountability, enhancing overall store performance and customer loyalty.

Overview

19
19
years of professional experience

Work History

Merchandise Associate

Rural King
06.2022 - Current
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Collaborated closely with fellow associates, sharing best practices for visual merchandising techniques and improving overall store performance.
  • Updated signage and price tags to reflect current sales.
  • Assisted in the training and development of new associates, fostering a positive team environment.
  • Built end caps and aisle displays to highlight products and support latest promotions.
  • Used pallet jacks to move and position merchandise.
  • Rotated manufacturer products.

Department Manager

Walmart
07.2006 - 06.2022
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
  • Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
  • Championed customer-first approach, significantly enhancing customer experience and loyalty.
  • Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction.
  • Developed and executed innovative promotions, driving increased foot traffic and sales.
  • Streamlined inventory management processes, resulting in more efficient replenishment system and reduced stock shortages.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Education

Norwell High School
Ossian, IN

Skills

  • Retail experience
  • Store organization
  • Cash management
  • Planogram execution
  • Merchandise presentation
  • Shrink reduction
  • Visual merchandising
  • Product rotation
  • Pricing and signage updates
  • Cleaning procedures
  • Display setup
  • End cap designs
  • Markdowns and promotions
  • Planograms
  • Product placements
  • Merchandise movements

Timeline

Merchandise Associate

Rural King
06.2022 - Current

Department Manager

Walmart
07.2006 - 06.2022

Norwell High School

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Lisa Miller