Lisa Spencer
Osceola
Summary
Over 45 years of experience in transportation, specializing in LTL, FTL, intermodal, and international logistics. Proven expertise in rating, auditing, accounts payable and receivable, and customer service. Strong skills in time management and problem-solving, consistently delivering effective solutions. Established track record of fostering and maintaining positive customer relationships.
Overview
22
22
years of professional experience
Work History
Operations Specialist
CEVA Logistics Inc.
South Bend
11.2004 - Current
Maintained positive relationships with staff and management to foster collaboration.
- Managed customer accounts to resolve rating and billing inquiries, improving customer satisfaction.
- Identified customer needs promptly to enhance service delivery.
- Collaborated with sales and customer service departments to address outstanding issues, streamlining resolution processes.
- Trained new staff on accounts receivable processes to ensure operational readiness.
- Processed invoices and payments per company policies for station payables.
- Reconciled vendor statements to maintain account accuracy and completeness.
- Coordinated with external auditors during annual audits for compliance verification.
Education
High School Diploma -
JOHN ADAMS HIGH SCHOOL
South Bend, IN06-1979
Some College (No Degree) - BUSINESS AND LOGISTICS
Ivy Tech Community College of Indiana
Elkhart, INSkills
- Invoice processing
- Accounts reconciliation
- Customer relationship management
- Financial reporting
- Compliance auditing
- Service delivery enhancement
Timeline
Operations Specialist
CEVA Logistics Inc.
11.2004 - Current
High School Diploma -
JOHN ADAMS HIGH SCHOOL
Some College (No Degree) - BUSINESS AND LOGISTICS
Ivy Tech Community College of Indiana