Lisa Wallace
Greenfield
Summary
Dynamic leader with a proven track record at Aramark, enhancing team performance and customer satisfaction through relationship building and strategic communication. Excelled in optimizing operations and financial management, fostering professional growth, and driving continuous improvement. Skilled in multitasking, organization, and team building, consistently achieving and surpassing goals.
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
29
29
years of professional experience
Work History
Director, Food & Nutrition/Environmental Services
Aramark
08.2021 - Current
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Assisted in recruiting, hiring and training of team members.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
Chef Manager
Canteen
02.2020 - 08.2021
- Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Spearheaded catering efforts for special events, showcasing culinary expertise and generating additional revenue streams.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Food Service Director
Aramark
06.1996 - 08.2019
- Monitored food quality and freshness during all stages of preparation, storage, and service to ensure consistently excellent dining experiences for guests.
- Optimized workflow processes by analyzing data on staff performance, customer feedback, and sales trends to make informed decisions about staffing levels and work schedules.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Oversaw daily operations in the kitchen, ensuring timely meal preparation and delivery for large-scale events or busy dining periods.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Improved customer satisfaction by implementing new menu options and providing excellent food presentation.
- Conducted regular performance evaluations for food service employees, promoting professional growth and development opportunities.
- Skilled at working independently and collaboratively in a team environment.
Education
Bachelor of Science - Dietetics
Ball State University
Muncie, IN05-1996
Skills
- Relationship building
- Verbal and written communication
- Multitasking and organization
- Team building
Timeline
Director, Food & Nutrition/Environmental Services
Aramark
08.2021 - Current
Chef Manager
Canteen
02.2020 - 08.2021
Food Service Director
Aramark
06.1996 - 08.2019
Bachelor of Science - Dietetics
Ball State University
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