Lisa M. Trowbridge

• Managed office operations, optimizing workflow and enhancing productivity across departments.
• Managed invoicing and payment tracking to optimize revenue management and ensure financial accuracy.
• Facilitated timely processing of invoices and payments. Assisted in maintaining accurate financial records. Supported reconciliation of accounts to ensure accuracy.
• Performed data entry tasks accurately and efficiently. Supported team initiatives by organizing and inputting data. Assisted in maintaining data integrity through diligent entry.

Remote Capacity

• Oversaw operations in dual roles as retail general manager and office manager for Dr. H. Hubbard and Associates. Administered insurance exam eligibility collections and conducted daily sales audits to ensure financial integrity. Managed scheduling for associates and management while upholding HR compliance standards.
• Increased store annual revenue from 1.1 Million in 2015 to 1.25 Million as of Dec. 2018
• As of Dec. 2018, Dr. Hubbard’s OD office had an NPS (Net Promoter Score) of 92% YTD. Company ODS goal was 70. Dr. Hubbard was number one in the Region. When taking the position in 2015, the score for the office was at 44%
• Received President’s Award in Q3, 2018, for outstanding service

• Executed daily management tasks at Indiana's top store, focusing on sales audits, staff scheduling, HR compliance, payroll processing, and customer service functions.
• Recognized as Talent Manager of the Year in FY’15 and designated as regional training manager for the Greenwood store.
• Boosted revenue by 2.65% in FY’12, contributing an additional $168,000 to overall targets.
• Achieved 'exceeded expectations' ratings in annual reviews for four consecutive years.
• Represented the Indiana region for UNICEF during FY’12 holidays, achieving record-breaking results.
• Oversaw operations across multiple locations in Ohio and Indiana.

• Supports and supervises all administrative duties in a dental office setting. Partnering with Dentist for staff meetings, scheduling, budgets, and payroll. Leads and directs staff for successful treatment of patients and growing the business. Duties include monitoring patient scheduling, accounts receivable, insurance filing & eligibility, prior authorizations, patient services, financial planning, loan submission/approval/denial, payroll, cost management, HR compliance, OSHA compliance, shipping/receiving, inventory, scheduled appointment review, prior balance review, procedure note completion, prepayment allocations, and much more.
• Managed daily office operations to ensure efficient workflow and high-quality patient care.

• Remote position reviewing notes, insurance, and HIPAA guidelines
• Oversaw patient billing processes, ensuring compliance with insurance guidelines and accurate invoicing.
• Facilitated communication between clinical staff and administration, enhancing collaboration and service delivery.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

• Coordinated scheduling for dental staff and patients, optimizing appointment availability and minimizing wait times.
• Implemented inventory management strategies for dental supplies, ensuring timely stock replenishment.
• Trained new administrative staff on office procedures and software systems to enhance team efficiency.
• Developed and maintained filing systems, improving document retrieval speed and accuracy.
• Oversaw patient billing processes, ensuring compliance with insurance guidelines and accurate invoicing.
• Facilitated communication between clinical staff and administration, enhancing collaboration and service delivery.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.