Litto Gracias
Mumbai
Summary
Dynamic and results-oriented professional with a proven track record at Morya Hospitality and extensive experience in business management and customer relations. Excelled in regulatory compliance and interpersonal communication, significantly enhancing client satisfaction and loyalty. Skilled in navigating complex negotiations and implementing effective sales strategies, driving profitability and operational efficiency.
Overview
6
6
years of professional experience
Work History
Self Employed Owner
Morya Hospitality
Margao
02.2023 - Current
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Negotiated contracts with vendors and suppliers.
- Oversaw budgeting and financial management.
- Maintained relationships with existing clients by providing superior customer service.
- Ensured compliance with local and state regulations.
Relationship Manager
Star Health and Allied Insurance
Margao
06.2021 - 12.2022
- Managing Sales and Converting Policy.
- Monitored claims processing activities, ensuring timely resolution of disputes between customers and insurers.
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Conducted regular client meetings to assess progress, discuss opportunities for growth, and address any concerns.
- Developed and implemented successful strategies to boost customer satisfaction and retention in insurance policies.
- Identified areas for improvement in existing procedures, leading to increased efficiency and cost savings.
- Created presentations detailing new initiatives related to product development or marketing campaigns.
Customer Relationship Executive
Thomas Cook India Ltd
Margao
12.2019 - 06.2021
- Managing Sales, Marketing and Operations
- Developed and implemented customer relationship management strategies to increase customer satisfaction and loyalty.
- Created and maintained customer databases, segmenting customers into different categories based on their needs.
- Provided technical support to customers in resolving issues related to products or services.
Retail and Sales Executive
Oriental Marketiers
Margao
08.2018 - 09.2019
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Cultivated relationships with existing customers to encourage repeat business.
- Analyzed market trends and competitive landscape to identify opportunities for growth.
Education
Bachelors of Management Study (BMS) - Marketing
St Andrews College Bandra (W)
Mumbai01.2019
Skills
- Budget Administration
- Business Management
- Regulatory Compliance
- Report Generation
- Product Knowledge
- Customer Relations
- Policy Renewals
- New Client Acquisition
- Interpersonal communication skills
Affiliations
- Football
- Listening to Music
Languages
Konkani
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
References
References available upon request.
Timeline
Self Employed Owner
Morya Hospitality
02.2023 - Current
Relationship Manager
Star Health and Allied Insurance
06.2021 - 12.2022
Customer Relationship Executive
Thomas Cook India Ltd
12.2019 - 06.2021
Retail and Sales Executive
Oriental Marketiers
08.2018 - 09.2019
Bachelors of Management Study (BMS) - Marketing
St Andrews College Bandra (W)
Similar Profiles
PRIYA S SOUDEPRIYA S SOUDE
Sr. Accountant and Sr. Sales Coordinator at Morya Engine Sales and Service CompanySr. Accountant and Sr. Sales Coordinator at Morya Engine Sales and Service Company
Anushil BhardeAnushil Bharde
Sales Head at Morya Builders and DevelopersSales Head at Morya Builders and Developers
Abhay Kumar SinhaAbhay Kumar Sinha
Senior Analyst at Morya Group of CompaniesSenior Analyst at Morya Group of Companies