Litzy Henriquez Monchez
Elkhart
Summary
Dynamic Human Resources Assistant with proven expertise at Crew Seating in payroll processing and employee relations. Successfully enhanced onboarding experiences and improved retention rates through effective relationship building and strategic planning. Recognized for maintaining compliance with labor laws while fostering a positive work environment and streamlining administrative tasks.
Overview
3
3
years of professional experience
Work History
Human Resources Assistant
Crew Seating
06.2024 - Current
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Organized new employee orientation schedules for new hires.
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
- Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Processed employee termination paperwork at direction of supervisory staff.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
- Coordinated employee training programs to promote professional development and skill enhancement.
- Facilitated open lines of communication between management and staff, fostering a positive work environment.
- Monitored and analyzed employee satisfaction survey results.
- Assisted with creating employee handbooks and manuals.
- Developed and maintained HR policies and procedures.
- Set up orientations and initial training for new employees.
- Helped employees register for benefits programs using online portals.
- Participated in recruitment and selection process for new hires.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Responded to employee inquiries regarding benefits and other HR topics.
- Managed confidential employee records, safeguarding personal and professional information.
- Assisted in creation of training and development programs, addressing skill gaps and promoting career growth.
- Maintained compliance with employment laws and regulations, conducting regular audits of HR practices.
- Streamlined administrative tasks, such as scheduling and document management, to improve HR department efficiency.
- Supported payroll processing, ensuring accurate and timely salary distribution.
- Improved hiring quality by developing detailed job descriptions and selection criteria.
Server
Maryland International Soccer Academy
06.2022 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Education
Concord High School
Elkhart, INSkills
- Administrative skills
- Office administration
- Payroll processing
- Maintaining files
- Scheduling
- Team player
- Conflict management
- Employee relations
- Effective planning
- High social awareness
- Critical thinking
- Relationship building
Languages
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
Human Resources Assistant
Crew Seating
06.2024 - Current
Server
Maryland International Soccer Academy
06.2022 - 07.2024
Concord High School
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