Livitha Sundararajan
Business Analyst
Chennai,TamilNadu
Summary
- A techno-functional person with more than 18 years of hands-on experience in Development, Management, Usability engineering, Information architecture and Business Consulting.
- Have varied experience in the Banking, Finance, Insurance, Retail, Real Estate, Education, Supply Chain Management, HRM, and Transportation Domain.
- Experienced in architecting and developing solutions for highly scalable, highly available systems
- Possess strong strategic thinking skills with an ability to communicate my vision collaborating with the stakeholders.
- Well experienced from requirement analysis to system study, designing, testing, documentation and implementation.
- Well experienced in creating wireframes, user profiling, design & navigation models, use case diagrams, site maps, gap analysis.
- Good exposure to Scrum, Agile apart from waterfall development process.
- Possess good knowledge in usability best practices. Can provide guidance for usability improvements to align with corporate goals and business objectives.
- Well experienced in requirement analysis to system study, designing, testing, documentation and implementation.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
Work History
Business Consultant / Process Analyst
Financial Health Counselling
11.2021 - Current
- Company Overview: A cloud based product that helps financial counselors to bring in clients to provide counseling for better financial health
- Creation of complex algorithms to automate financial processes
- Writing PBis in Devops along with backlog maintenance for epics and features
- A cloud based product that helps financial counselors to bring in clients to provide counseling for better financial health
Business Consultant / Process Analyst
Windsor
12.2019 - 09.2021
- Company Overview: End to End maintenance and support of the ecommerce website that sells women’s fashion
- In addition to the routine BA role, managing service desk ticket within different verticals like merchandising team, backend APTOS team etc
- End to End maintenance and support of the ecommerce website that sells women’s fashion
Solution Architect
Sindion
04.2019 - 07.2019
- Company Overview: To evaluate various types of properties in a workflow for various types customers
- Solutionalizing the need of the business as various workable solutions for brainstorming
- Developed the AS IS and TO BE models for a fully configurable system to accommodate any type of property evaluation
- Many creative solutions like Search Price Map views were suggested to the UI team for their designs
- Holding discussions with the customer for collecting and reviewing requirements
- Orchestrating wireframe demos to the client
- Hosting different calls with the client and team
- To evaluate various types of properties in a workflow for various types customers
Business Analyst / Solution Architect
FIS - US
12.2018 - 03.2019
- Company Overview: To inspect schools in UAE with a variety of different curriculums
- Holding discussions with the internal stakeholder and collecting requirements
- Writing FSDs for the wireframes done by UI Team
- Identified the gaps as a part of integrating the requirements of various systems involved
- As a part of integration aspect, suggested a workflow which had impact on many systems
- To inspect schools in UAE with a variety of different curriculums
Solution Architect
SSP
06.2018 - 11.2018
- Company Overview: To generate documents based on predefined templates by integrating the system with Kofax CCM
- Explored the Kofax CCM by going through online resources in Google
- Created workable sample projects in Kofax CCM to be used for prototyping development
- Gave complex scenarios for data back bone development and integration
- Proposed solution on how Kofax CCM is to be integrated with our existing systems
- Was responsible to give Training on creating projects in Kofax CCM to the entire team
- Client was surprised and delighted on Aspire expertise on Kofax CCM
- To generate documents based on predefined templates by integrating the system with Kofax CCM
Lead Business Analyst
FIS - US
01.2017 - 11.2017
- Company Overview: To identify the fraud personnel in the blacklist who perform any transaction in the system, this software has been developed
- Holding discussions with the customer and collecting requirements
- Explaining the requirements to be documented to the junior analyst
- Reviewing FSD and wireframes done by client BA
- Orchestrating demo to the client
- Sending project report to client
- Hosting different calls with the client and team
- To identify the fraud personnel in the blacklist who perform any transaction in the system, this software has been developed
Sr. Business Analyst & Project Manager
KPMG - Australia
06.2016 - 12.2016
- Company Overview: To access the eligibility of citizens of Australia and foreign nationals in Australia to work in that country without any restrictions by analyzing their VISA details
- Provided the estimates to the client for the proposal phase
- Once we received the project, was a key member in product design
- Responsible to develop wireframes for all the screens
- Guiding the team members to enact improving process
- To access the eligibility of citizens of Australia and foreign nationals in Australia to work in that country without any restrictions by analyzing their VISA details
Sr. Business Analyst
SSP – UK
12.2015 - 03.2016
- Company Overview: To allow clients to build their site to sell their insurance policies by using our Product
- Understood the client business and the government trends in that product
- Understood the competitors product and suggest specific suggestions for our new site
- Proposed a different design that fits to the branding of our client
- Brainstormed and collected ideas from with different SMEs to come up with a final template
- Developed wireframes and verified the HTML designs created using Edge tool
- Came up with a new tool to help the team focus on the different modules development
- To allow clients to build their site to sell their insurance policies by using our Product
Sr. Business Analyst
Aspire Systems
11.2015 - 12.2015
- Company Overview: To address various question like: Which type of problems can be addressed through Big Data and which problem could be addressed by a prototyping
- Researching market trends and existing solutions and areas of development
- Collection of knowledge repository articles
- To address various question like: Which type of problems can be addressed through Big Data and which problem could be addressed by a prototyping
Business Analyst and Information Architect
PINK - UK
11.2012 - 07.2015
- Company Overview: Logistics is web application which helps the users to manage their trailers, tractors and other assets for efficient utilization
- Holding discussions with the on-site manager and collecting requirements
- Re-engineering work-flows and navigational models and creating wire-frames
- Logging in the requirements are user stories into Pivotal Tracker tool
- Management of user-stories and sprint plan creation
- Review the sprint deliverable before it goes to Testing
- Provide the sprint demo to the on-site manager
- To act as a scum master whenever necessary in the client scrum calls
- Worked closely with the team and all the levels of management to satisfy project/productivity requirement
- Logistics is web application which helps the users to manage their trailers, tractors and other assets for efficient utilization
Business Analyst & Project Manager
Aspire Systems
08.2012 - 11.2012
- Company Overview: A mobile app similar to Trip Advisor for android devices which will help us locate all the things that a new person arriving to any place would need
- Exploration of competitor applications in the international market to understand current industry and user trends
- Understand the needs of a local person and creation of a global feature list
- Creation of navigational models and work-flows
- Weekly and Monthly reporting to senior management
- A mobile app similar to Trip Advisor for android devices which will help us locate all the things that a new person arriving to any place would need
Business Analyst and Information Architect
Bravo Solutions
06.2010 - 08.2012
- Company Overview: This web application is used by the buyer and suppliers of any industry where in they can get their needs met
- Requirement clarification calls are held where the pain points and the enhancement requests suggested by me are discussed with the client
- The requirements are communicated to the developers
- Reviewing the deliverable at each phase - Wireframing, Photoshop designing and HTML prototyping are done
- Creation of sprint plans
- Host the sprint demo to the on-site manager
- To act as a scum master whenever necessary in the client scrum calls
- This web application is used by the buyer and suppliers of any industry where in they can get their needs met
Business Analyst
Star Health
04.2010 - 06.2010
- Company Overview: To develop a port-let based web application where the insurance policies are managed online
- Analyzing business requirements and developing appropriate solutions
- Held client discussion meetings by traveling to the client place
- Created Use-cases and Activity Diagrams through Enterprise Architect
- To develop a port-let based web application where the insurance policies are managed online
Senior Software Engineer
Embedded Softwares - AVG
09.2006 - 03.2010
- Company Overview: A windows desktop based touch panel software editor which is used to design screens
- Responsible for implementation of new features after a through impact analysis with a simple and flexible logic implementation
- Played key role for the migration of the whole project from VC++ 6.0 to VS2008
- Also developed an additional project custom utility with the Ribbon controls in the new MFC Feature pack
- Learnt HTML and Jscript to implement a HTML View page proving link to property sheets
- Maintenance of NSIS scripts
- Created a utility in TFTP telnet to send and receive data packets from the panel device
- Worked in EVC++ to develop simple applications to be executed on CE OS connected to the system through Active Sync 3.0 either using serial or Ethernet communication
- A windows desktop based touch panel software editor which is used to design screens
Education
MBA - Marketing
Sikkim Manipal University
Distance 04.2014 - 01.2016
Skills
Business process reengineering
Timeline
Business Consultant / Process Analyst
Financial Health Counselling
11.2021 - Current
Business Consultant / Process Analyst
Windsor
12.2019 - 09.2021
Solution Architect
Sindion
04.2019 - 07.2019
Business Analyst / Solution Architect
FIS - US
12.2018 - 03.2019
Solution Architect
SSP
06.2018 - 11.2018
Lead Business Analyst
FIS - US
01.2017 - 11.2017
Sr. Business Analyst & Project Manager
KPMG - Australia
06.2016 - 12.2016
Sr. Business Analyst
SSP – UK
12.2015 - 03.2016
Sr. Business Analyst
Aspire Systems
11.2015 - 12.2015
MBA - Marketing
Sikkim Manipal University
04.2014 - 01.2016
Business Analyst and Information Architect
PINK - UK
11.2012 - 07.2015
Business Analyst & Project Manager
Aspire Systems
08.2012 - 11.2012
Business Analyst and Information Architect
Bravo Solutions
06.2010 - 08.2012
Business Analyst
Star Health
04.2010 - 06.2010
Senior Software Engineer
Embedded Softwares - AVG
09.2006 - 03.2010
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