Liya Elizabeth Kurian
Thiruvananthapuram
Summary
Motivated in Insurance process bringing 3.5 years of expertise in Banking and Insurance Industry. Effectively manages assignments and team members. Dedicated to self-development to provide expectation-exceeding service for the company's growth.
Overview
7
7
years of professional experience
Work History
Client Relation Executive
A&A Infotech Solutions
Thiruvananthapuram
06.2024 - Current
- Performed outbound calls and emails to follow up on orders or provide additional information about products and services.
- Handled escalated customer complaints efficiently, minimizing the risk of further dissatisfaction or negative publicity.
- Identified customer needs and provided tailored solutions to meet their expectations.
Executive Customer Care
Vidal Health Insurance TPA Pvt. Ltd
Thiruvananthapuram
03.2020 - 12.2021
- Prepare daily, weekly and monthly reports regarding the claims approved as well as rejected.
- Consult claimants or other relevant individuals to discuss insurance claims and Processing clients valid insurance claims.
- Took ownership of enquiries, effectively handling any Insurance related issues to ensure suitable resolutions for processing claims.
Senior Executive- Operations
MD India Health Insurance TPA Pvt. Ltd
Thiruvananthapuram
08.2019 - 03.2020
- Forming and sustaining strategic relationships with clients hence assist them to settle any claims on their insurance.
- Oversee various aspects of the insurance operations within the organization.
- Evaluated existing processes to identify areas of improvement and cost savings
Customer Support Associate
WB21 Software Pvt. Ltd
Thiruvananthapuram
07.2017 - 09.2018
- Managing Incoming calls and Customer service enquiries and maintaining a positive as well professional attitude towards customer’s at all times.
- Identifying and assessing customer needs to achieve satisfaction.
- Researched potential solutions when faced with complex or unusual problems encountered by customers
Education
B.E CSE - Computer Science and Engineering
Narayanaguru College of Engineering
Kanyakumari, Tamil Nadu2019
Certificate of Higher Education - Biology Science
St. Anne's G.H.S.S
Changanacherry, Kottayam2012
SSLC -
St. Anne's G.H.S.S
Changanacherry, Kottayam2010
Skills
- Leadership and communication
- Decision making
- Critical thinking and active listening
- Flexibility and time management
- Teamwork
- Quality Assurance
Languages
Malayalam
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Timeline
Client Relation Executive
A&A Infotech Solutions
06.2024 - Current
Executive Customer Care
Vidal Health Insurance TPA Pvt. Ltd
03.2020 - 12.2021
Senior Executive- Operations
MD India Health Insurance TPA Pvt. Ltd
08.2019 - 03.2020
Customer Support Associate
WB21 Software Pvt. Ltd
07.2017 - 09.2018
B.E CSE - Computer Science and Engineering
Narayanaguru College of Engineering
Certificate of Higher Education - Biology Science
St. Anne's G.H.S.S
SSLC -
St. Anne's G.H.S.S
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