Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Liya Elizabeth Kurian

Liya Elizabeth Kurian

Thiruvananthapuram

Summary

Motivated in Insurance process bringing 3.5 years of expertise in Banking and Insurance Industry. Effectively manages assignments and team members. Dedicated to self-development to provide expectation-exceeding service for the company's growth.

Overview

7
7
years of professional experience

Work History

Client Relation Executive

A&A Infotech Solutions
Thiruvananthapuram
06.2024 - Current
  • Performed outbound calls and emails to follow up on orders or provide additional information about products and services.
  • Handled escalated customer complaints efficiently, minimizing the risk of further dissatisfaction or negative publicity.
  • Identified customer needs and provided tailored solutions to meet their expectations.

Executive Customer Care

Vidal Health Insurance TPA Pvt. Ltd
Thiruvananthapuram
03.2020 - 12.2021
  • Prepare daily, weekly and monthly reports regarding the claims approved as well as rejected.
  • Consult claimants or other relevant individuals to discuss insurance claims and Processing clients valid insurance claims.
  • Took ownership of enquiries, effectively handling any Insurance related issues to ensure suitable resolutions for processing claims.

Senior Executive- Operations

MD India Health Insurance TPA Pvt. Ltd
Thiruvananthapuram
08.2019 - 03.2020
  • Forming and sustaining strategic relationships with clients hence assist them to settle any claims on their insurance.
  • Oversee various aspects of the insurance operations within the organization.
  • Evaluated existing processes to identify areas of improvement and cost savings

Customer Support Associate

WB21 Software Pvt. Ltd
Thiruvananthapuram
07.2017 - 09.2018
  • Managing Incoming calls and Customer service enquiries and maintaining a positive as well professional attitude towards customer’s at all times.
  • Identifying and assessing customer needs to achieve satisfaction.
  • Researched potential solutions when faced with complex or unusual problems encountered by customers

Education

B.E CSE - Computer Science and Engineering

Narayanaguru College of Engineering
Kanyakumari, Tamil Nadu
2019

Certificate of Higher Education - Biology Science

St. Anne's G.H.S.S
Changanacherry, Kottayam
2012

SSLC -

St. Anne's G.H.S.S
Changanacherry, Kottayam
2010

Skills

  • Leadership and communication
  • Decision making
  • Critical thinking and active listening
  • Flexibility and time management
  • Teamwork
  • Quality Assurance

Languages

Malayalam
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2

Timeline

Client Relation Executive

A&A Infotech Solutions
06.2024 - Current

Executive Customer Care

Vidal Health Insurance TPA Pvt. Ltd
03.2020 - 12.2021

Senior Executive- Operations

MD India Health Insurance TPA Pvt. Ltd
08.2019 - 03.2020

Customer Support Associate

WB21 Software Pvt. Ltd
07.2017 - 09.2018

B.E CSE - Computer Science and Engineering

Narayanaguru College of Engineering

Certificate of Higher Education - Biology Science

St. Anne's G.H.S.S

SSLC -

St. Anne's G.H.S.S

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Liya Elizabeth Kurian