LIYAKAT ALI SHAIKH
Store Manager
Mumbai
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
20
20
years of professional experience
5
5
Languages
Work History
Store Manager
DEALSKART ONLINE SERVICES PVT LTD ( Lenskart.com )
01.2025 - Current
- 1. Implemented efficient systems for tracking stock movement.
- 2. Maintained accurate records of employee performance reviews.
- 3. Assessed operational efficiency of the store's departments.
- 4. Resolved customer complaints in a timely manner.
- 5. Recruited, trained and supervised new employees.
- 6. Conducted daily store operations, including opening and closing procedures and cash handling.
- 7. Ensured compliance with safety regulations and company policies.
- 8. Organized promotional events to increase product awareness.
- 9. Managed daily banking activities such as deposits and withdrawals.
- 10. Monitored inventory levels and placed orders to restock shelves.
- 11. Established customer service standards and monitored staff compliance.
- 12. Created weekly work schedules for store personnel.
- 13. Preserved product quality by maintaining stockrooms and disposing of damaged items.
- 14. Reviewed customer feedback to make operational improvements and promote satisfaction.
- 15. Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- 16. Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- 17. Managed inventory tracking and physical inventory counts to minimize loss.
- 18. Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- 19. Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- 20. Monitored employee performance and identified performance gaps for corrective action.
- 21. Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- 22. Trained and mentored associates to teach daily tasks and procedures.
- 23. Delegated work to staff, setting priorities and goals.
- 24. Provided leadership, insight and mentoring to newly hired
Store Manager
Lifestyle International Pvt Ltd ( MAX Division)
08.2024 - 12.2024
- 1.Assisted employees with creating and implementing monthly action plans to increase sale.
- 2.Coached and mentored DM to assume additional responsibilities resulting in promotions.
- 3.Maintained the Sales Excel to Compare with LFL.
- 4.Achieved store inventory shrinkage Norms of 0.08%. Achieved (0.00%).
- 5. Keeping Track on FMS & SMS on Weakly Basis.
- 6.Maintaining Records for the Promotions , Activities for DM & Staff.
- 7.Maintaining PLANOGRAM on a Fortnight Basis & Sending PPT to the AVM & AM.
- 8. Completing DPLM on TAT of 48 Hrs at 95%.
- 9. Achieved LFL on 112%.
- 10. Making Sure all the Staff Training complete with in time.
- 11. 2nd at UMANG Store in Mumbai Region.
Assistant Store Manager MAX ( A Land mark Division)
Lifestyle International Pvt Ltd ( MAX Division)
03.2024 - 08.2024
- 1.Assisted employees with creating and implementing monthly action plans to increase sale.
- 2.Coached and mentored DM to assume additional responsibilities resulting in promotions.
- 3.Maintained the Sales Excel to Compare with LFL.
- 4.Achieved store inventory shrinkage Norms of 0.08%. Achieved (0.00%).
- 5. Keeping Track on FMS & SMS on Weakly Basis.
- 6.Maintaining Records for the Promotions , Activities for DM & Staff.
Sr Department Manager
Lifestyle International Pvt Ltd ( MAX Division)
10.2018 - 03.2024
- 1.Coached and mentored DM to assume additional responsibilities resulting in promotions.
- 2.Designed & created a spreadsheet to track sales staff and store productivity.
- 3.Maintaining section and ensuring daily replenishments in the section.
- 4.Giving feedback to the store manager & Area Manager about the product.
- 5.Collecting feedback from customers on daily basis and updating to Area Manager & Planners.
- 6.Keeping Track on Merchandising the section on Weakly Basis.
- 7.Achieved store inventory shrinkage Norms of 0.08%. Achieved (0.00%).
- 8.Keeping Track of FMS & SMS Merchandise & Highlight it to Buyer.
- 9.Maintaining the Records for the Promotions , Activities for Staff.
Supervisor
ICONIC. ( A Land mark Division )
09.2012 - 08.2018
- 1.Assisted employees with creating and implementing monthly action plans to increase sales and customer loyalty(Shukran Card scheme).
- 2.Coached and mentored staff to assume additional responsibilities resulting in promotions.
- 3.Handling responsibilities of interacting with customer & helping customers at hand; reporting to the Manager about the activities.
- 4.Executing activities relating to Cash Computer.
- 5.Maintaining section and ensuring daily replenishments in the section.
- 6.Giving feedback to the store manager about the product.
- 7.Collecting feedback from customers on daily basis and updating in the back office.
- 8.Merchandising the section.
Sr Sales Staff (NINE WEST)
BAHRAIN APPAREL TRADING W.L.L
03.2011 - 09.2011
- 1.Handling responsibilities of interacting with customer & helping customers at hand.
- 2.Reporting to the Area Manager about the activities.
- 3.Executing activities relating to Cash Computer.
- 4.Giving feedback to the Area Manager about the product.
- 5.Collecting feedback from customers on daily basis and updating in the back office.
- 6.Merchandising the section.
- 7.Checking of Stock on weekly basis. Giving Training about the Products to New Staff.
Cashier Cum Salesman
Splash Fashion Clothing. (A Land mark Division )
09.2010 - 03.2011
- 1.Handling responsibilities of interacting with customer & helping customers at hand;
- 2.Reporting to the Manager about the activities.
- 3.Executing activities relating to Cash Computer.
- 4.Maintaining section and ensuring daily replenishments in the section.
- 5.Giving feedback to the store manager about the product.
- 6.Collecting feedback from customers on daily basis and updating in the back office.
- 7.Merchandising the section.
Answering Customer Calls
VODAFONE
08.2008 - 09.2010
- Customer Care Representative Answering incoming calls from customers. Providing best solution to the customers as per customer's requirements. Data Collection of all calls via CRM in back office. Reporting to team leader.
Answering Customer Calls
Hutch (Andromeda Pvt Ltd)
08.2007 - 08.2008
- Customer Care Representative Answering incoming calls from customers. Providing best solution to the customers as per customer's requirements. Data Collection of all calls via CRM in back office. Reporting to team leader.
Outbound Call Centre
ICICI LOMBARD Outbound
03.2006 - 08.2007
- Tele Marketing Executive Outbound Call for ICICI Lombard Life Insurance.
Education
B.COM -
Mumbai University
01.2008
B com - undefined
K J Khilani Junior College
01.2004
Skills
Customer service leadership
Hobbies
Occasionally Playing Cricket.
Reading Books.
Travelling.
Listening Music ( Old Songs )
Timeline
Store Manager
DEALSKART ONLINE SERVICES PVT LTD ( Lenskart.com )
01.2025 - Current
Store Manager
Lifestyle International Pvt Ltd ( MAX Division)
08.2024 - 12.2024
Assistant Store Manager MAX ( A Land mark Division)
Lifestyle International Pvt Ltd ( MAX Division)
03.2024 - 08.2024
Sr Department Manager
Lifestyle International Pvt Ltd ( MAX Division)
10.2018 - 03.2024
Supervisor
ICONIC. ( A Land mark Division )
09.2012 - 08.2018
Sr Sales Staff (NINE WEST)
BAHRAIN APPAREL TRADING W.L.L
03.2011 - 09.2011
Cashier Cum Salesman
Splash Fashion Clothing. (A Land mark Division )
09.2010 - 03.2011
Answering Customer Calls
VODAFONE
08.2008 - 09.2010
Answering Customer Calls
Hutch (Andromeda Pvt Ltd)
08.2007 - 08.2008
Outbound Call Centre
ICICI LOMBARD Outbound
03.2006 - 08.2007
B com - undefined
K J Khilani Junior College
B.COM -
Mumbai University