Summary
Overview
Work History
Education
Skills
Timeline
Liz Joseph

Liz Joseph

Accountant
Kozhikode,KL

Summary

Dynamic professional with extensive experience in operations management and team leadership at Al Barka Insurance Services. Proven track record in enhancing customer satisfaction and driving performance improvements. Skilled in problem-solving and adept at fostering positive relationships, while effectively utilizing MS Office to streamline processes and achieve business objectives.

Overview

20
20
years of professional experience

Work History

Assistant Manager

T.P.Timothy & Co
04.2020 - Current
  • Individual Return filing, Firm Return filing, GST Return filing.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing their issues on time.

Branch Manager

Al Barka Insurance Services
10.2014 - 11.2015
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Bringing in New Business Partners to our Company.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.


Senior Executive - Operations

Reliance Mutual Fund Ltd
06.2008 - 06.2009
  • Processing Mutual Fund Applications, Daily Reports preparation, handling customer service.
  • Enhanced customer satisfaction by streamlining communication channels and improving response times.
  • Mentored junior staff members for accelerated career growth, developing future leaders within the organization.

Customer Service Associate

ICICI Prudential Life Insurance Company
06.2006 - 02.2008
  • Underwriting Insurance applications, Distribution operations, End of day Reports, Customer Service.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

C A Intermediate - Accounting And Finance

ICAI, Kozhikode
04.2001 -

MBA - Finance

D.J. Academy For Managerial Excellence, Coimbatore
04.2001 -

Skills

Operations management

Timeline

Assistant Manager - T.P.Timothy & Co
04.2020 - Current
Branch Manager - Al Barka Insurance Services
10.2014 - 11.2015
Senior Executive - Operations - Reliance Mutual Fund Ltd
06.2008 - 06.2009
Customer Service Associate - ICICI Prudential Life Insurance Company
06.2006 - 02.2008
ICAI - C A Intermediate, Accounting And Finance
04.2001 -
D.J. Academy For Managerial Excellence - MBA, Finance
04.2001 -
Liz JosephAccountant