Liz Joseph
Accountant
Kozhikode,KL
Summary
Dynamic professional with extensive experience in operations management and team leadership at Al Barka Insurance Services. Proven track record in enhancing customer satisfaction and driving performance improvements. Skilled in problem-solving and adept at fostering positive relationships, while effectively utilizing MS Office to streamline processes and achieve business objectives.
Overview
20
20
years of professional experience
Work History
Assistant Manager
T.P.Timothy & Co
04.2020 - Current
- Individual Return filing, Firm Return filing, GST Return filing.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing their issues on time.
Branch Manager
Al Barka Insurance Services
10.2014 - 11.2015
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Bringing in New Business Partners to our Company.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Senior Executive - Operations
Reliance Mutual Fund Ltd
06.2008 - 06.2009
- Processing Mutual Fund Applications, Daily Reports preparation, handling customer service.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
Customer Service Associate
ICICI Prudential Life Insurance Company
06.2006 - 02.2008
- Underwriting Insurance applications, Distribution operations, End of day Reports, Customer Service.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
C A Intermediate - Accounting And Finance
04.2001 -
MBA - Finance
04.2001 -
Skills
Operations management
Team leadership
Employee performance evaluations
Cost reduction
Time management
Team motivation
Problem-solving
Customer relations
Adaptability and flexibility
MS office
Positive attitude
Timeline
Assistant Manager - T.P.Timothy & Co
04.2020 - Current
Branch Manager - Al Barka Insurance Services
10.2014 - 11.2015
Senior Executive - Operations - Reliance Mutual Fund Ltd
06.2008 - 06.2009
Customer Service Associate - ICICI Prudential Life Insurance Company
06.2006 - 02.2008
ICAI - C A Intermediate, Accounting And Finance
04.2001 -
D.J. Academy For Managerial Excellence - MBA, Finance
04.2001 -