Liz Rectenwal
South Bend
Summary
Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Bartender/Server
Longhorn Steakhouse
Mishawaka
08.2021 - Current
- Mixed and served beverages according to Longhorn Steakhouse standards.
- Provided excellent customer service to enhance guest satisfaction.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Handled cash transactions accurately during busy shifts at the bar.
- Greeted customers and provided excellent customer service.
- Resolved customer complaints in a professional manner.
Case Manager
Oaklawn Psychiatric Center
Mishawaka
06.2012 - 03.2013
- Coordinated client assessments and developed personalized treatment plans.
- Collaborated with multidisciplinary teams to ensure holistic care delivery.
- Facilitated communication between clients, families, and healthcare providers.
- Educated clients on resources and coping strategies for mental health challenges.
- Monitored client progress and adjusted treatment strategies as needed.
- Documented case notes and maintained accurate client records in compliance with regulations.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Advocated for clients by obtaining information regarding treatment options and clinical status.
- Assisted clients in setting realistic goals and developing action plans.
- Maintained confidentiality and adhered to professional ethics and standards.
Case Manager
Bowen Center
Plymouth
04.2009 - 06.2010
- Coordinated client assessments and developed personalized treatment plans.
- Collaborated with multidisciplinary teams to ensure holistic care delivery.
- Facilitated communication between clients, families, and healthcare providers.
- Advocated for clients' needs within the healthcare system to enhance service access.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Maintained accurate case records and documentation according to agency guidelines.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Compiled reports on cases and submitted them to supervisors as required.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Advocated for clients by obtaining information regarding treatment options and clinical status.
- Supported family members by providing information on local support groups.
Education
Cosmetolog License - Cosmetology
Michiana Beauty School
Mishawaka, IN 09.2021 - 03.2023
Bachelor of Arts - Social Work
Saint Mary’s College
Notre Dame, IN 08.2003 - 05.2008
Skills
- Beverage mixing
- Cash handling
- Food safety
- Inventory management
- Customer service
- Case documentation
- Crisis intervention
- Community outreach
- Client advocacy
- Conflict resolution
- Effective communication
- Time management
- Self-care strategies
- Active listening
- Multitasking
- Client needs assessments
- Problem-solving abilities
- Reliability
- Decision-making
Certification
- Cosmetology license 2023
Accomplishments
- Social work honor society 2008
Timeline
Cosmetolog License - Cosmetology
Michiana Beauty School
09.2021 - 03.2023
Bartender/Server
Longhorn Steakhouse
08.2021 - Current
Case Manager
Oaklawn Psychiatric Center
06.2012 - 03.2013
Case Manager
Bowen Center
04.2009 - 06.2010
Bachelor of Arts - Social Work
Saint Mary’s College
08.2003 - 05.2008