Investing
LIZ THOMAS
GRC Software Implementation Consultant and Solution Architect
Chanda Nagar
Summary
Experienced Risk Analytics Consultant with over 22 years in Software Advisory Services. Proven expertise in Governance Risk and Compliance (GRC), Operational Risk Management, and Financial Controls. Recognized for leading large technical teams and delivering exceptional customer satisfaction. Proficient in Team Building, Project Management, Talent Management, Sales Support including RFx Response Support. Seeking senior management roles in Governance Risk and Compliance at top Consulting Firms
Overview
24
24
years of professional experience
18
18
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Director - Partner
RoadE Labs Pvt Ltd
7 2021 - Current
- Currently working as Director, RoadE Labs Pvt Ltd
- Responsible for Sales and Solution Architecture for Risk Analytics Services Projects
- Responsible for Technical Strategy for Products and Risk Analytics Services Projects
- Responsible for Setup and Running Implementation of GRC Practice for Global Delivery
- IBM OpenPages Delivery Partner and Key SME for IBM Singapore, IBM South Africa, Premier Clients in Middle East and Kuwait
- Led 7 implementations for RoadE in Middle East, Singapore and South Africa for IBM OpenPages Project Upgrades and Module Implementations, responsible for Solution Design & Architecture and Implementation and Project Delivery management.
- Conceived and Oversaw Project Management for Key Projects and Supported IBM and Client to visualize project end dates and milestone deliverables
- Responsible for Regional Strategy and growth footprint in UK, Middle East and Singapore.
Asia Pac Risk Analytics Services Lead
IBM India, DLF IT Park
01.2013 - 06.2021
- Currently working as Asia Pacific Services Lead for OpenPages, Risk Analytics CoE
- Responsible for Implementation and Delivery for ASEAN Countries: Singapore, Thailand, Philippines, Malaysia, Indonesia, Cambodia, Vietnam, India
- Have Led successful implementation and upgrade assignments, in GRC, for at least 12 multiple domain clients, across ASEAN
- Responsible for Service Implementation Delivery Pipeline Management in ASEAN
- Responsible for RFx Technical Response Reviews, Statement of Work Creation and Negotiations, Implementation Methodology Ownership
- Point of escalation for Distressed Project, Delayed Project schedule and Customer Satisfaction Issues
- Function as Bridge to Product Offering, Engineering team, Product Support Team for Product related Defects for Clients.
Practice Manager - Risk Analytics
IBM India, DLF IT Park
01.2012 - 06.2021
- Responsible for Key Account Management for all existing clients in ASEAN, have brought in repeat business in the form of enhancements and upgrades
- Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts
- Responsible for Revenue Protection, Revenue Milestone Call out for Q-o-Q for IBM ASEAN Services
- Responsible for Collaborating for Client Support & Business Partners Enablement for OpenPages, Risk Analytics
- Responsible for stepping in and supporting distressed client unsatisfied by Business Partner and converting them to reference customers
- Have successful converted 4 ASEAN clients to reference clients with delivery excellence and client satisfaction scores
- Preferred implementation and Upgrade IBM Team partner for ASEAN Clients.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Provided supervision and management to team of support personnel.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Enhanced resource productivity by providing comprehensive training programs and regular performance evaluations.
- Created and implemented organizational policies and procedures.
- Identified opportunities for additional services or expansion within the practice based on market research analysis.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Defined testing protocols, quality assurance initiatives and implementation policies and procedures.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Project Manager And Delivery Head
IBM India, DLF IT Park
01.2012 - 06.2021
- Responsible for Project management, Delivery milestones, resource allocations for Projects in India
- Applied knowledge of project management life cycle to keep project work moving smoothly
- Took proactive approach to assessing and correcting problems at all stages
- Established time frame and managed schedule throughout project
- Maximized efficiency by coaching and mentoring personnel on Risk Analytics Implementation Methodology, Project Management principles and industry practices for Software Product Implementation Life cycle.
- Planned, designed, and scheduled phases for large projects.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Met project deadlines without sacrificing build quality.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Prepared and submitted project invoices for review and approval.
- Negotiated and managed third-party contracts related to project deliverables.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
- Negotiated contracts with vendors and suppliers, securing quality resources at competitive prices for efficient project cost.
- Facilitated change management processes within organizations by effectively communicating benefits of new systems or processes being introduced during projects.
- Developed and implemented project plans and budgets to ensure successful execution.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Led cross-functional teams for successful project completion within deadlines and budget constraints.
- Identified and managed path and milestones of delivery schedules.
Senior Solution Architect
IBM India, DLF IT Park
12.2011 - 06.2021
- Currently working as Senior Solution Architect for IBM OpenPages GRC platform
- Responsible for Advisory Services, Overall Solution Blue Printing, Pre-sales/ Sales Support for OpenPages Product Solution Implementation
- Key Area of Domain Expertise: Operational Risk Management, IT Governance, Policy and Compliance Management, Sarbanes Oxley Law- SOX and regional versions (C-SOX, J-SOX), Financial Controls Management, COSO, COBIT Frameworks, Indian Companies act, Regulatory Compliance, Business Continuity Management, Vendor Risk Management, New Product Information, Data Privacy, GDPR
- Responsible for analyzing client requirements and designing solution for Risk Compliance for Multi Domain Customers
- Mentored junior architects and developers, fostering a culture of continuous learning and skill development within the team.
- Standardized coding practices across development teams, promoting consistency in code quality and minimizing potential errors during deployment phases.
- Led cross-functional teams to deliver complex IT solutions on schedule and within budget, ensuring client satisfaction and repeat business.
- Streamlined software development processes by implementing agile methodologies, enhancing project efficiency and reducing time to market.
- Aligned IT solutions with business objectives by collaborating closely with stakeholders to understand their unique needs and requirements.
- Collaborated with Top 4 Audit Firms for Governance Risk Solution PoC solutions.
Technical Lead Implementation & Support
Neohapsis Software Pvt Ltd
08.2007 - 08.2011
- Subsidiary of Certus Inc, USA which was later acquired by Neohapsis Inc, USA for Risk Solutions
- Started in Profession Service Office for European customers and later promoted to Technical Lead Implementation & Support Resource Manager
- Client Account Manager for European and American Customers, actively engaging 6 Major Blue chip organizations
- Technical Lead to Implementation and Support team off-shore and managing a team of 3
- Performing effectively in technical management capacity dedicated to 3 high profile customers and supporting 3 more in support role.
Project Lead
Lister Technologies
04.2007 - 08.2007
- Worked as Project Lead Managing Project Life-cycle and Resource Utilization
- Gained Domain Knowledge in Event Management, Web Technology and shopping site development
- Managing a team of 10 for 3 diverse projects across platforms and technologies
- Was part of the project team to roll out the shopping platform for a prominent online Jewellery e-business.
Technical Lead- Datawarehousing
Wipro Technologies Ltd
05.2006 - 04.2007
- Worked a Technical Lead for Production Support and Reporting Team in Onsite-offshore Model, leading a team of 10 for large US Based Telecom Giant
- Gained Domain Knowledge in Telecom
- Project Lead for 2 Maintenance and Support Projects and work coordinator for production support team.
Reporting Lead
Certus Software Pvt Ltd
08.2005 - 04.2006
- Was part of Engineering for Compliance Product called CERTUS: A Compliance Audit Certification product as expanded from Sarbanes-Oxley (SOX) Law designed for Blue Chip Companies' trading in NASDAQ, developed by a product based company CERTUS Software Inc
- Role: Reporting Module Lead, for the latest product version release, Reporting on Crystal Report XI and PL/ SQL / T-SQL development (Oracle and MS SQL 2000) platform and ETL Support.
Software Engineer
Accel Frontline Pvt Ltd
08.2000 - 04.2004
- Worked as Software Engineer, Developing Applications in VB6, SQL Server, Oracle, Access
- Handled Installations of a Co-operative banking product in 3 client sites
- Played an active role in product enhancement of the Co-operative banking Product
- Took part in the process of product porting to Oracle
- Developed 2 of Co-operative Financial Software product modules targeted to automate the process of co-operative societies of Kerala State
- Gained valuable knowledge of domain areas like Healthcare and Cooperative Financial Sector.
Education
MBA - Management
Indian Institute of Management
Kozhikode, India 04.2001 - 04.2019
Bachelor of Technology - Information Technology
Cochin University of Science & Technology
Cochin, Kerala02.2000
Skills
Proficient in Governance Risk and Compliance Advisory: Operational Risk Management, IT Governance, Financial Controls Management, Policy and Compliance Management, Internal Audit Management, Model Risk Governance, Data Privacy, Regulatory Compliance Management, Business Continuity Management, Vendor Risk Management Domain Expertise
Certification
IBM CERTIFIED OPENPAGES ASSOCIATE
Accomplishments
- Have rendered Risk Analytics Advisory, Industry Best Practice and Solution Design support to clients in Australia, Malaysia, Thailand, Philippines, Dubai, Turkey, South Africa, India, Hongkong, Taiwan, US in the last 7 years.
- Have established the IBM OpenPages CoE in IN Services from scratch, in 7 years.
- Recipient of Blue Captains Award for 2020
- Nominated for IBM People Manager's Award for 2019, 2018 quantified by Employee Engagement Survey.
- Recipient of IBM Lab Services Award for 2018 for Outstanding Contribution to APAC Revenue.
- Recipient of IBM Project Manager's Choice Award for 2018.
- Recipient of IBM Lab Services Award for 2017 for Outstanding Contribution to APAC Revenue and Projects.
- Recipient for IBM Client Success Sales Award for 2015.
- Recipient of 2013 - IBM Sales Excellence & Eminence Award
- IBM SWG Lab Services Appreciation Award 2013.
Affiliations
Member, AMBA - Association of MBAs, 2017 to Current
Blog
https://i-think-so-i-exist.blogspot.com/
References
Available On Request
Interests
Reading
Movies
Watercolours
Embroidery
Work Preference
Work Type
Full TimeWork Location
HybridOn-SiteRemoteImportant To Me
Career advancementWork-life balanceHealthcare benefitsCompany CultureStock Options / Equity / Profit SharingWork from home option4-day work weekPaid sick leaveFlexible work hoursTimeline
Asia Pac Risk Analytics Services Lead
IBM India, DLF IT Park
01.2013 - 06.2021
Practice Manager - Risk Analytics
IBM India, DLF IT Park
01.2012 - 06.2021
Project Manager And Delivery Head
IBM India, DLF IT Park
01.2012 - 06.2021
Senior Solution Architect
IBM India, DLF IT Park
12.2011 - 06.2021
Technical Lead Implementation & Support
Neohapsis Software Pvt Ltd
08.2007 - 08.2011
Project Lead
Lister Technologies
04.2007 - 08.2007
Technical Lead- Datawarehousing
Wipro Technologies Ltd
05.2006 - 04.2007
Reporting Lead
Certus Software Pvt Ltd
08.2005 - 04.2006
MBA - Management
Indian Institute of Management
04.2001 - 04.2019
Software Engineer
Accel Frontline Pvt Ltd
08.2000 - 04.2004
Director - Partner
RoadE Labs Pvt Ltd
7 2021 - Current
Bachelor of Technology - Information Technology
Cochin University of Science & Technology
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