Liza Sarmah

• Operated and managed the day-to-day functioning of GMIS, the Bank’s centralized model inventory platform and other integrated platforms.
• Handled user support and resolved inquiries, ensuring timely and effective guidance across global teams.
• Managed the user ticketing system to streamline issue tracking and resolution.
• Oversaw inventory record management and user access provisioning.
• Maintained user documentation and guides.
• Partnered with the Head of GMIS to support strategic enhancements to the system within the global Model Governance framework.
• Ensured project governance by tracking deliverables, maintaining milestone schedules, and upholding quality standards.
• Investigated and resolved issues related to data integrity and system performance; collaborated with cross-functional teams to address underlying problems.
• Identified opportunities for process and workflow improvements within the GMIS platform.
• Built strong relationships with senior management, model owners, IT teams, and global stakeholders.
• Effectively communicated complex concepts and system updates to senior first line stakeholders and non-technical audiences.
• Collaborated across time zones as part of a global team, maintaining alignment and continuity in service delivery.
• Quickly developed operational understanding of tools including OpenPages, Cognos, Tableau, SharePoint, and JIRA.
• Demonstrated strong organizational skills with the ability to manage multiple priorities simultaneously.

• Implemented HighRadius SaaS products for fortune 500 clients like Kraft Heinz, Kellogg, Bayer, Starbucks, Lego as an Implementation Consultant and also led three projects as the Project Lead handling multiple projects simultaneously.
• Carried out end-to-end client implementations across Europe, North America, Canada, Australia and New Zealand.
• As an Implementation Consultant: Execution of the projects through the various phases of project life cycle including Design, Build(Configuration of products), Testing(UAT), End User Training, Cutover, Go-live and Hyper care (during BAU) in collaboration with the product and development teams and other cross module implementation teams.
• Worked as the Solution Architect in one project- Creation of BRD, outlining client business rules, requirements, and customizations and ensure accurate configuration of the HighRadius platform to meet required % of automation.
• As the Project Lead: Maintained issue log, raid log and change log on G-smartsheets. Attended weekly status meetings with the clients' management teams to provide project status updates and communicate potential risks and opportunities.
• Actively involved in the training of interns and creation of different playbook
• Awarded with 'Award of Applause FTE' for best performance in Q1 2021

Worked on real time projects under a Project lead as an Implementation Consultant learning SQL basics and its application in handling databases and implementation of HRC products for its clients.