Liza Vaz
Mumbai
Summary
Successfully managed projects from feasibility through production Excellent communication skills, improving performance, innovative and always willing to learn Ability to work under pressure and provide high standards of service Confident and self-motivated to take up challenges Capable to handle different portfolios and profiles and familiar with many tools within the organization Hard working and energetic with an organized mind
Overview
19
19
years of professional experience
Work History
User Acceptance Tester (UAT)
JP Morgan Chase
Mumbai
10.2009 - Current
- Develop, execute and review quality test scripts for UAT based in business processes and requirements
- Ensure that the testing is accurate and is aligned with project objectives
- Collaborate with cross-functional teams to identify and resolve issues/defects during the testing phase
- Work closely with the business analysts/ Scrum teams/stakeholders to understand and validate the business requirements and acceptance criteria's
- Create and maintain detailed documentation and testing evidence like test plans, test cases and test results
- Participate in cross functional meetings to discuss testing strategies, timelines and project milestones
- Currently handling defects and aging within the team.
Credit Risk Analyst (Lending Operations)
JP Morgan Chase
Mumbai
04.2012 - 05.2022
- Reviewing and analyzing customer's credit portfolio to determine credibility of credit lines and mitigating risk
- Reviewing customer's application and verifying information prior to the credit card being approved
- Have successfully worked in 3 processes, as and when required, depending on volumes
- Been a part of new training teams in the past as an SME (Subject Matter Expert) as well as for the existing employees to keep a check on quality and increase efficiency
- Conducted training for existing as well as new joiners
- Been part of discussion and calibrations with stateside partners to mend the bridge of the working between teams in Mumbai and Stateside
- Been in pilot batches for new production system launches to increase efficiency and better-quality results
- Highlighted several defects in newly launched production systems.
Customer Service Associate (CMS)
JP Morgan Chase
Mumbai
10.2009 - 03.2012
- Servicing international calls regarding customer's credit card queries and providing appropriate solutions accordingly
- Providing good service with ease in order to make the customers experience a good one by using great expertise.
Customer Sales Associate / Follow up Agent
ProspectBase
03.2008 - 08.2009
- Interacting with the business merchants about prospective business loans available for their business
- Providing the merchants with adequate information about the funding process in order to get the money for their business based on their Credit cards
- Preparing the paperwork needed to get the loan approved.
Customer Support Assistant
TechServe
07.2007 - 12.2007
- Interacting with customers directly with regards to their problems with their electronics
- Co-coordinating with technicians about customers problems
- Creating invoices for in house warranty clients
- Operated on SAP software
- Keeping customers updated about their electronics given for service.
Customer Support Assistant
ProspectBase
03.2005 - 05.2007
- Interacting with the client in the US and updating them with the performance of the centre
- Generating leads about prospective business merchants interested in getting a business loan
- Following up on leads generated and approving the merchant's needs
- Responsible for closing the business deals
- Operated on Touchstar and Gazelle village software's
- Represented the company at an exhibition in Feb
- 2004 in order to exhibit more information to people about its various features.
User Acceptance Tester (UAT)
Mumbai
- Handled various testing projects with efficiency in a timely manner
- Handled complex software changes and identified several defects which could have impacted the bank and its customers if not fixed
- Strong knowledge and good understanding on testing fundamentals along with good exposure to Agile practices and terminologies
- Been part of all Agile ceremonies related to the aligned product and the Scrum team
- Experience working in Agile environment and actively participate in Scrum calls with the PO (Product owner) and developers and discussions to plan future testing and strategies
- Strong JIRA knowledge
- Able to execute tests through automation and identify possible tests that may be Automated.
Education
Bachelor of Arts -
St. Andrew's College, Bandra (Mumbai University)
06.2006
Diploma in Travel, Tourism and Hotel Management -
Trade Wings, Bandra
01.2005
Higher Secondary School -
St. Andrew's College, Bandra
06.2003
Secondary School -
St. Joseph's Convent, Bandra
06.2001
Certified Scrum Master (CSM) -
2023
Certified Scrum Product Owner (CSPO) -
2023
Skills
- Project management
- Communication skills
- Performance improvement
- Innovation
- Learning
- Working under pressure
- Service excellence
- Confidence
- Self-motivation
- Adaptability
- Tool familiarity
- Hardworking
- Energetic
- Organization
Personal Information
- Date of Birth: 11/15/85
- Marital Status: Married
Timeline
Credit Risk Analyst (Lending Operations)
JP Morgan Chase
04.2012 - 05.2022
User Acceptance Tester (UAT)
JP Morgan Chase
10.2009 - Current
Customer Service Associate (CMS)
JP Morgan Chase
10.2009 - 03.2012
Customer Sales Associate / Follow up Agent
ProspectBase
03.2008 - 08.2009
Customer Support Assistant
TechServe
07.2007 - 12.2007
Customer Support Assistant
ProspectBase
03.2005 - 05.2007
User Acceptance Tester (UAT)
Bachelor of Arts -
St. Andrew's College, Bandra (Mumbai University)
Diploma in Travel, Tourism and Hotel Management -
Trade Wings, Bandra
Higher Secondary School -
St. Andrew's College, Bandra
Secondary School -
St. Joseph's Convent, Bandra
Certified Scrum Master (CSM) -
2023
Certified Scrum Product Owner (CSPO) -
2023
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