Liza Wisnewski

• Facilitated a positive patient experience by greeting individuals upon arrival. Streamlined check-in and check-out processes to minimize wait times. Enhanced appointment scheduling and confirmation, contributing to improved patient satisfaction.
• Verified patient insurance coverage to facilitate billing processes. Assisted in obtaining necessary authorizations for patient services. Collected co-payments and balanced daily financial transactions.
• Updated patient demographic files to maintain accuracy and support healthcare operations. Assisted in processing record releases while ensuring compliance with privacy regulations. Organized office files to facilitate efficient record retrieval and management.
• Handled incoming phone inquiries and directed messages to appropriate medical personnel.

• Registered demographic information and processed payment plans and copays to streamline patient intake procedures.
• Facilitated phone communication by handling calls promptly and maintaining a positive demeanor.
• Fields calls appropriately for center associates
• Facilitated communication between technologists and patients awaiting exams, ensuring timely updates on scanner status and clinic information.
• Managed front office lobby environment to enhance visitor experience through magazine organization, coffee supply management, and overall cleanliness.
• Procured office supplies to ensure operational readiness
• Enhanced imaging accessibility by leveraging electronic interfaces for efficient data transfer.
• Completed confirmation calls and provided clear preparation instructions to patients, ensuring they were informed and ready for their upcoming exams
• Processed and dispatched reports, billing information, and medical release forms to ensure timely communication.
• Assisted customers in understanding their insurance options. Supported clients with claims processing and inquiries. Contributed to team efforts in maintaining accurate policy records.
• Conducted thorough verification of patient insurance details to facilitate seamless service delivery.
• Pre-certifies all exams with patient's insurance company
• Obtains insurance authorization
• Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment
• Managed and processed information requests from patients and external entities, ensuring compliance with established company protocols.

Scheduling

• Arranges transportation, interpreters, and hotel accommodations for patients when appropriate
• Enters and submits patient exam orders
• Verifies orders match exam schedules
• Schedules referrals and ensures proper authorizations are obtained
• Coordinated walk-in patient appointments to enhance service efficiency.
• Processes requests for image orders and CDs from referring physicians and patients
• Ensured accuracy and currency of database to facilitate effective physician referrals.

• Managed logistics for mobile branch operations, including laptops, cameras, signature pads, and secure document scanners to enhance service delivery.
• Achieved accurate verification of legal identity documents by implementing effective photo capture processes. Enhanced application processing for state IDs and Real ID-compliant credentials, resulting in improved overall workflow efficiency.
• Coordinated and facilitated testing sessions for eligible inmates, ensuring thorough evaluation of written driving license and learner's permit knowledge.
• Facilitated data entry and administrative hold clearance to ensure compliance and maintain data integrity within secure state database frameworks.
• Facilitated transportation of state-issued vehicles and mobile branch trucks to correctional facilities to improve operational processes. Assisted in coordinating logistics for state vehicle operations to provide timely access to state-owned prisons and jails.
• Assisted correction officers in maintaining safety protocols within prison environments. Supported a secure atmosphere for incarcerated individuals by collaborating with correctional staff.
• Coordinated scheduling and security protocols, ensuring compliance and collaboration with state department of corrections teams.

• Implemented evidence-based intervention programs to promote rehabilitation and reduce recidivism rates.
• Coordinated multidisciplinary team meetings to evaluate inmate progress and adjust treatment strategies.
• Conducted comprehensive assessments to develop individualized case management plans for inmates.
• Monitored compliance with parole conditions and provided support for successful reintegration into the community.
• Developed training materials and facilitated workshops for new staff on case management protocols and best practices.
• Analyzed data trends to identify areas for program improvement and inform strategic decision-making initiatives.
• Coordinated resources and referrals for inmates re-entering society, supporting successful community integration upon release.
• Conducted risk assessments and developed strategies to address identified risks, promoting safety within the facility.
• Facilitated successful inmate transitions from restrictive housing to general population by developing individualized step-down plans and monitoring progress.
• Provided crisis intervention services as needed, effectively de-escalating tense situations and ensuring the well-being of all involved parties.
• Managed caseloads efficiently while adhering to strict deadlines set by state regulations, ensuring compliance and timely service delivery.
• Promoted a positive organizational culture within the correctional facility by modeling professionalism, ethical behavior, and effective communication among staff members.
• Improved inmate behavior and adjustment through consistent monitoring, support, and guidance in a correctional setting.
• Maintained thorough documentation of case management activities, facilitating efficient information sharing among stakeholders.
• Counseled inmates either individually or group settings to bring problems to light and implement potential solutions.
• Addressed behavior and stability of inmates to root out concerning connections or mental health issues.