ANTHONY XAVIER
Siolim
Summary
Experienced hospitality professional with 8 years in fine-dining and high-volume venues. Progressed from Senior Server to Floor Supervisor, leading floor management and bar operations. Focused on improving guest satisfaction and operational efficiency through strong team leadership.
Overview
4
4
Languages
8
8
years of professional experience
Work History
Floor Supervisor
Torii
Mumbai
05.2024 - 04.2026
- Supervised staff performance and offered constructive feedback to enhance service quality.
- Coordinate seamlessly between kitchen, bar, and service to ensure timely service
- Provided VIP guests with exceptional attention and support during events and addressed complaints with professionalism.
- Engaged customers to provide assistance and gather feedback for operational optimization.
- Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
Steward
The Lonely, The Lover & The Poet
Mumbai
01.2022 - 04.2024
- Welcomed guests and identified suitable offerings through effective questioning to personalize dining experience
- Delivered personalized service in an upscale, concept-driven restaurant
- Cultivated expertise in food pairing and upselling to enhance guest experience and promote menu engagement
- Ensured highest standards of hygiene, grooming, and table presentation to uphold brand reputation and customer satisfaction
- Supported servers by delivering food and beverages to customers at their tables. by delivering food and beverages to customers promptly.
Senior Server
Woodside Inn
Mumbai
12.2021 - 12.2022
- Greeted customers, provided menu insights, and suggested specials to drive sales.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Cultivated relationships with regular customers to enhance loyalty and repeat business.
- Collaborated with kitchen staff to ensure timely food service.
- Organized table layouts to maximize service efficiency during peak hours. in between patrons to reduce wait times.
Senior Server
Bar Stock Exchange
BKC
08.2020 - 10.2021
- Coordinated high-pressure service during peak hours and live events to ensure timely and efficient guest experiences.
- Greeted customers, addressed inquiries, and recommended specials to enhance customer satisfaction and drive sales.
- Maintained comprehensive knowledge of menu items, ingredients, and preparation methods to assist guests with informed menu selections.
- Proficient in POS, KOT handling, and quick order turnaround
Server
The Den
Mumbai
02.2018 - 04.2020
- Guided customers in menu selections and drink recommendations to enhance dining experience.
- Created a friendly and welcoming atmosphere through engaging interactions with patrons.
- Developed memorable bar interactions that encouraged customer loyalty.
- Processed payments accurately and efficiently with POS system.
- Ensured compliance with responsible service and hygiene standards
- Maintained cleanliness and organization of dining areas and service stations.
Education
Certificate - Photography
St. Paul's Institute of Communication Education
Mumbai03-2018
Diploma - Fabrication And Welding
Don Bosco ITI
Pune02-2018
HSC -
St. Andrew's College
Mumbai04-2017
SSC -
St. Anne's High School
Mumbai03-2015
Skills
- Floor management
- Upscale dining experience
- Menu upselling
- Cocktail service techniques
- Hygiene standards
- Team leadership
- Customer service excellence
- Attention to detail
- Time management
- Effective communication
- Collaboration and teamwork
- Problem-solving skills
- Adaptability and quick learning
- Upselling strategies
Languages
English
Upper Intermediate (B2)
B2
Hindi
Elementary (A2)
A2
Marathi
Beginner
A1
Konkani
Native
Native
Timeline
Floor Supervisor
Torii
05.2024 - 04.2026
Steward
The Lonely, The Lover & The Poet
01.2022 - 04.2024
Senior Server
Woodside Inn
12.2021 - 12.2022
Senior Server
Bar Stock Exchange
08.2020 - 10.2021
Server
The Den
02.2018 - 04.2020
Certificate - Photography
St. Paul's Institute of Communication Education
Diploma - Fabrication And Welding
Don Bosco ITI
HSC -
St. Andrew's College
SSC -
St. Anne's High School