Lizbeth Delgado
Indianapolis
Summary
Dynamic professional with a proven track record, excelling in customer service and data entry. Bilingual with exceptional attention to detail and organizational skills, I effectively enhanced operational efficiency and maintained high standards of accuracy in records. Committed to delivering outstanding customer service and support.
Overview
11
11
years of professional experience
Work History
Front Desk Clerk
Khit Chiropractic
Weslaco
07.2023 - 03.2025
- Monitored patient vitals to ensure effective health assessments.
- Registered new patients in computer systems for precise record maintenance.
- Maintained facility cleanliness to uphold stringent health standards.
- Assessed patients during check-in and check-out to enhance operational efficiency.
- Managed office staff including scheduling appointments, processing payments from insurance companies or clients directly, maintaining inventory of supplies and equipment.
- Performed administrative duties including filing paperwork, preparing reports for insurance companies, updating patient records electronically.
Data Entry Clerk
Exel Supply Chain
McAllen
08.2021 - 07.2023
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Maintained confidentiality of sensitive information.
- Created spreadsheets to track data entries.
- Utilized specialized software applications related to the job role.
- Verified accuracy and completeness of data entry into the database system.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
Caregiver
Aurora House Foundation
Weslaco
09.2018 - 08.2021
- Rotated patients every two hours to prevent bed sores.
- Maintained clean environment through regular tidying and organization.
- Prepared meals according to patient dietary needs and preferences.
- Administered prescribed medications on a timely basis following care plan instructions.
- Administered oral feeding and peg tube nutrition as required.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
Customer Service Representative
Advanced Call Center Technologies, LLC
Harlingen
04.2014 - 09.2018
- Handled client records effectively, maintaining high standards of accuracy.
- Addressed general questions, ensuring clarity and support.
- Processed claims for customers with fraudulent activity on accounts.
- Executed removal of card holds and issuance of new cards efficiently.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
High School Diploma - Education
Mercedes Academic Academy
Mercedes, TX03-2015
Skills
- Bilingual
- Attention to detail
- Customer service
- Computer skills
- Organizational skills
- Appointment scheduling
- Data entry
- Effective communication
- Patient registration
- Time management
Languages
- English, Fluent
- Spanish, Fluent
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Front Desk Clerk
Khit Chiropractic
07.2023 - 03.2025
Data Entry Clerk
Exel Supply Chain
08.2021 - 07.2023
Caregiver
Aurora House Foundation
09.2018 - 08.2021
Customer Service Representative
Advanced Call Center Technologies, LLC
04.2014 - 09.2018
High School Diploma - Education
Mercedes Academic Academy
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