Lizeth Delfin Medina
South Bend
Summary
Compassionate Home Health Aide with background in providing personal care and hygiene assistance to clients. Strong understanding of safety protocols, and health education for clients families. Notable for ability to create comfortable environments while maintaining patient dignity and confidentiality. Demonstrated impact in improving patient well-being through consistent delivery of empathetic care. Over 10 years of customer services has provided me with the tools necessary and confidence to explore other roles.
Overview
11
11
years of professional experience
Work History
Home Health Aide
All Needs Met Personal Care Service
South Bend
05.2024 - Current
- Assisted clients with daily living activities and personal care needs.
- Provided companionship and emotional support to enhance client well being.
- Scheduled medical appointments and providing transportation to clients as needed.
- Maintained accurate records of client care and services provided.
- Ensured a safe and clean environment for clients at all times.
- Cared for patients by assisting with personal hygiene tasks and completing basic housekeeping.
- Planned, prepared, and served nutritious meals according to dietary needs.
- Observed and documented clients condition daily and reported any changes to my manager.
Client Service Representative
First Source Bank
South Bend
05.2023 - Current
- Completed required bank teller training and passed the CSR training examination with a 94% which tested on company transactions/policies, daily procedures of handling currency, and ensuring accuracy of cash drawers
- Managed a cash drawer with an end-of-day limit of $10,000 & handled transactions such as check cashing, withdrawals, deposits, payment of personal and business loans, currency exchanges, international currency orders, and treasurer's checks
- Completed vault certification which enabled the counting, stapping, and stamping of currency orders from other banks
- Prepare the provisional bag for banks by completing the required paperwork/procedures needed
- Perform quarterly audits of teller’s cash drawers and the bank’s vault to ensure accuracy of their contents and compliance with the banks policies/procedures
- Provide excellent customer service by addressing issues on customer accounts or other inquiries regarding their account balance/account transactions on bank statements
- Adhered to the security protocols in place when opening and closing the bank which includes setting bank alarm, opening and closing of vault, securing keys to office doors, and signing of security log
Money Center/Customer Service Associate
Walmart
South Bend
03.2015 - 04.2023
- Managed a cash drawer with a beginning balance of $30,000 & handled 100+ daily transactions with customers including check cashing, wire transfers, bill payments, withdrawals, money orders, and returns
- Prepared end of day reports verifying accuracy of transactions in order to comply with company policy
- Provided customer service in the form of educating customers about Walmart financial products and services, addressing inquiries about purchases, and resolving customer issues regarding product charges/complaints
- Trained new employees in the various types of transactions and processes in order to increase their knowledgeability on company policies/procedures
Education
High School Diploma -
Penn High School
Mishawaka, INSkills
- Spanish - Fluent
- CPR Certified
- P4
- Insight
- InfoTrac
- Cash Modular
- Client Relationships
- Cash Handling & Balancing
- Detail-Oriented
- Problem Solving
Timeline
Home Health Aide
All Needs Met Personal Care Service
05.2024 - Current
Client Service Representative
First Source Bank
05.2023 - Current
Money Center/Customer Service Associate
Walmart
03.2015 - 04.2023
High School Diploma -
Penn High School