Lizzette Medina
Indianapolis
Summary
Compassionate and highly motivated healthcare worker with focus on patient comfort and providing reliable support. Experienced in patient care and crisis intervention with a strong ability to connect with people. Skilled in empathetic listening, patient advocacy, and collaborative team work to enhance patient experiences and outcomes. Dedicated to providing high quality patient care to individuals of all background. Always eager to learn!
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Care Technician
IU Health Bloomington Hospital
12.2022 - 06.2025
- Precepted incoming PCAs to ensure adherence to unit protocols, workflow, and quality standards of patient care by modeling effective communication, safety procedures, and compassionate patient interactions.
- Teamed with nurses to accurately collect and chart vitals signs, lab specimens, clinical notes, and intake/output according to patients' needs.
- Supported nursing staff by performing bladder scans and glucose tests.
- Assisted with mobility needs and daily activities while observing and reporting any changes in patients' physical status.
Crisis Intervention Specialist - Resident Advocate
Middle Way House
06.2021 - 09.2023
- Provided crisis intervention and emotional support to survivors of violence immediately after leaving unsafe situations, offering trauma-informed care during their initial recovery process.
- Supported survivors through immediate post-crisis intervention, using active listening, empathy, and nonjudgmental communication to foster a supportive environment.
- Managed over-the-counter medication distribution for survivors of crisis, ensuring safe usage and minimize risk of misuse.
- Answered ~10 calls a day made by survivors of domestic violence and/or human trafficking and advocated for their access to community resources.
- Acted within the Crisis Line and On Scene Advocacy programs to provide support over the phone or in person for survivors of sexual assault.
Eye Care Advisor
LensCrafters
11.2020 - 02.2022
- Educated patients on lens options, coatings, and frame features to ensure optimal vision clarity and patient satisfaction.
- Explained vision benefits to patients and assisted in selecting glasses that tailored to their insurance coverage and financial needs guaranteeing both affordability and satisfaction.
Research Assistant
IU School of Optometry
10.2020 - 05.2021
- Collaborated with IUSO faculty by gathering, coding, and organizing data from pediatric visual tests using Datavyu software.
- Coded and graphed data of visual tests performed with prisms, occluders, and lenses.
- Assisted in recruiting participants ranging from infants to adults and helped coordinate study appointments.
Medical Scribe
Scribeamerica
12.2019 - 05.2020
- Served during the COVID-19 pandemic, documenting real-time patient encounters and accurately updating electronic health records during a fast-paced, high-stress environment.
- Acted as a liaison between providers and patients to ensure accurate and timely gathering and documentation of medical, surgical, social, and family histories as reported by the patient.
- Monitored and documented lab, imaging, and consult results during patient visits and alerted providers to any time-sensitive updates.
Education
Bachelor of Science - Public Health
Indiana University, Bloomington
Bloomington, IN05-2021
Skills
- Proficiency in medical terminology
- Bilingual (Spanish and English)
- Professional and compassionate bedside manner
- Comfort care, end-of-life care
- Experience maintaining confidentiality in accordance to HIPAA
- Ability to support and empower people in crisis situations and provide trauma-informed resources
- Active listener with caring mindset ready to provide high quality care to all patients of all backgrounds
Certification
- CPCT/A - Patient Care Technician/Assistant
- Basic Life Support/CPR certification
Timeline
Patient Care Technician
IU Health Bloomington Hospital
12.2022 - 06.2025
Crisis Intervention Specialist - Resident Advocate
Middle Way House
06.2021 - 09.2023
Eye Care Advisor
LensCrafters
11.2020 - 02.2022
Research Assistant
IU School of Optometry
10.2020 - 05.2021
Medical Scribe
Scribeamerica
12.2019 - 05.2020
Bachelor of Science - Public Health
Indiana University, Bloomington
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