Elizabeth Biggs
Guilford
Summary
Results-driven deli manager skilled in maximizing operational efficiency and elevating customer experiences. Strong background in inventory management, team training, and conflict resolution, contributing to improved service delivery and reduced waste.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Delicatessen clerk, Assistant Deli Manager, & Deli Manager
KROGER
03.2011 - Current
- Provided customers with personalized attention to enhance satisfaction
- Addressed customer complaints
- Managed inventory levels to optimize stock availability and reduce waste
- Executed ordering procedures to maintain optimal stock levels and ensure product freshness
- Oversaw deli and bakery operations
- Arranged work schedules to meet operational needs
- Performed maintenance on equipment
Cashier & Jewelry
Kohls
06.2009 - 01.2010
- Processed customer transactions efficiently at the point of sale.
- Guided customers through product selection to enhance shopping experience
- Assisted customers with inquiries and provided product information.
- Maintained a clean and organized checkout area throughout shifts.
Clerk
Dairy Queen
02.2009 - 07.2009
- Operated cash register and processed customer transactions efficiently.
- Acquired expertise in food service and engaging with customers
- Prepared and served food items according to company standards.
- Maintained cleanliness of dining area and food preparation stations.
Education
Accounting -
Miami University
Hamilton, OH08-2008
High school diploma -
Harrison high school
05-2008
Skills
- Meat and cheese expertise
- Food safety
- Allergen awareness
- Product handling
- Inventory management
- Inventory counts
- Ordering procedures
- Equipment maintenance
- Product merchandising
- Customer service
- Upselling
- Customer concern resolution
- Customer communication skills
- Scheduling
- Time management
- Problem solving
- Ability to train employees
- Upselling
Certification
- Food Safety Certified
- Management Trained, Department Head
- Manager on Duty Certification, MOD
Activities
- Assisted Coordinator in the Cincinnati Experience by preparing departments for inspection walks.
- Have subbed in for managers at other stores when asked.
- Trained as Manager On Duty to assist store management.
Timeline
Delicatessen clerk, Assistant Deli Manager, & Deli Manager
KROGER
03.2011 - Current
Cashier & Jewelry
Kohls
06.2009 - 01.2010
Clerk
Dairy Queen
02.2009 - 07.2009
Accounting -
Miami University
High school diploma -
Harrison high school