Lizzie Marshall
Lafayette
Summary
Experienced with operational management and team leadership. Utilizes strong organizational skills to enhance productivity and customer satisfaction. Track record of implementing effective strategies for staff development and operational improvement.
Overview
7
7
years of professional experience
Work History
Assistant General Manager
OId Navy
08.2022 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Has been holding Acting General Manager role for the last 3 months. Performing tasks from leading team on daily processes, to making the schedule, to hiring new employees.
- Was lead merchandiser for the store setting to company standards, flexing new/incoming product on salesfloor, dressing mannequins, etc
- Lead shipment team through receiving of merchandising, opening process, and placement on the salesfloor
- Ran markdown team during price changes
- Lead signage team to change promos in the store to company standards.
Assistant Manager of Operations
Old Navy
06.2021 - 01.2022
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
Brand Associate
Old Navy
10.2019 - 06.2021
- Processed cashier transactions quickly and accurately, driving brand loyalty programs.
- Placed styles, sizes and colors of product on sales floor to maintain availability for customers.
- Communicated product information with confidence and educated consumers about company.
- Worked on processes teams such as shipment, merchandising moves, markdowns, and signage.
Crew Member
Coldstone Creamy
09.2017 - 10.2019
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
High School Diploma -
Lafayette Jefferson Highschool
Lafayette, IN05-2020
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Team leadership expertise
- Employee relations
- Training and development background
- Employee scheduling
- Merchandising
- Pushing of Loyalty programs
- Knowledge of business metrics
Timeline
Assistant General Manager
OId Navy
08.2022 - Current
Assistant Manager of Operations
Old Navy
06.2021 - 01.2022
Brand Associate
Old Navy
10.2019 - 06.2021
Crew Member
Coldstone Creamy
09.2017 - 10.2019
High School Diploma -
Lafayette Jefferson Highschool
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