Lloyd Dsouza
Business Leader
Mumbai
Summary
- With a proven track record at Krannich Solar Pvt. Ltd., I excel in global procurement and relationship building, showcasing exceptional vendor collaboration and negotiation skills. Spearheaded a dynamic inside sales team, achieving significant customer acquisition and retention. My motivational leadership and strategic sales approaches have consistently driven business growth and operational excellence.
- If given an opportunity to be part of your organisation, my primary objective will be to provide the organisation, with all my expertise and experience. I would work as a team player in achieving the desired organisational goals and assist the organization in it vision in every way possible.
- My core acumen has always been Sales and Customer service; thus, I am of a very strong opinion that it is not difficult to sell and service if one has the people skills to do it. I have been very successful in keeping customer satisfaction at the center while achieving organizational goals.
- Over the years I have worked in various industries, the fundamentals were the same; being customer centric, being passionate towards sales and maintaining not good but great relations to retain the customers that have been developed through toil and hard work.
- I have learnt over the years that success is dependent on a few fundamentals which I have been practicing to the core - willingness to listen, willingness to learn, willingness to prioritize, willingness to change, willingness to fail.
- In this Renewable energy industry, I have learnt the real sense of going green. The industry is absolutely motivating to do things right for society. Doing so will help the generations to come to live life in a much more suitable environment.
- Performance-driven professional offering skills in sales analysis, pricing negotiation, customer creation, customer retention, building relations and developing brand equity for the organization.
- Family being my priority I make sure I lead by example with work ethics and integrity always in place. I always consider loyalty to be only built through trust, it cannot be harbored in the environment of doubt and suspicion.
Overview
24
24
years of professional experience
3
3
Languages
Work History
BUSINESS LEADER - STRATEGIC SALES
KRANNICH SOLAR PRIVATE LIMITED
Pune
08.2024 - Current
- Developed an inside sales team that has been instrumental in increasing sales.
- I formatted a training module for training the team; the module has constantly evolved through market trends and customer feedback.
- Provided guidance on pricing strategies based on market research and competitor analysis.
- Communicated with repeat customers to build long-term relationships.
- Collaborated with other departments to ensure customer satisfaction was met consistently.
- Trained and coached new sales personnel on best practices, customer service, and account management.
- Resolved escalated customer complaints in a professional manner.
- Encouraged the inside sales team to discuss product needs, accomplish sales goals, and facilitate sales growth.
- Monitored sales activities and provided feedback to improve results.
- Prepared monthly forecasts and sales targets for the inside sales team.
- Developed and implemented strategies to increase sales team performance.
- Created an incentive program that motivated sales staff to reach their goals quickly and efficiently.
- Created daily, weekly, monthly reports that tracked key metrics such as revenue generated, number of calls made.
- Reported sales metrics to senior management and suggested improvements that could be made to increase the value of collateral.
HEAD OF PROCUREMENT - INVERTERS
Krannich Solar Pvt. Ltd
Pune
04.2021 - 07.2024
- Negotiating with the suppliers for the best pricing and to remain relevant has been my prime focus.
- Developed and executed a long-term supply strategy based on sound cost modeling and supplier assessments.
- Instrumental in maintaining good relations with the existing vendors: Solaredge, Fronius, and Goodwe.
- Successfully introduced brands like Growatt and Solis into the portfolio.
- Negotiated prices, discount terms, and transportation arrangements with suppliers.
- Obtained information about customer needs and preferences by conferring with sales personnel.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues.
- Liaised between suppliers and customers to build and establish long-term business partnerships.
- The experience garnered in this position has been priceless; the fact that I am solely responsible for making important decisions has made me even more accountable for the growth of the organization.
PROJECT SALES MANAGER
Krannich Solar Pvt. Ltd.
Pune
08.2020 - 03.2021
- Maintained professional network of potential clients and business opportunities
- Established new accounts and serviced existing accounts maintaining professional relationships
- Since it was a new industry, took utmost care to understand the industry functioning
- Took the responsibility of couple of key vendors - SolarEdge and Fronius
- I was assigned the task of maintaining good alliance with them thus increasing the possibility of bigger business
- I was responsible towards maintaining key accounts, my collaboration with them led to more movement of goods as we served them as their primary suppliers
- Performed sales consultations and educated clients on products and services
- Tracked monthly sales to generate reports for business development planning
- Analyzed competitors' successes and failures, evaluating impact on market
ADMIN AND HR OFFICER
Vrouwen Macht Private Limited
Mumbai
10.2019 - 07.2020
- In this organisation I have been appointed as a Admin/HR/Account officer, I have been solely responsible for the office administration duties
- Admin duties include taking care of the inventory for office and pantry
- I was looking after the needs of the employees and making sure a safe, secured and a clean environment is available for them to work
- In the absence of any HR professional I have was responsible for taking care of all employee maters or issues, also completion of the formalities of all new recruits, and also being involved in recruiting new candidates
- In the absence of the accounts professional, I was instrumental in keeping the book of accounts in coordination with the company CA
- Also assisted the CEO on managing the Travel calendar
RENTENTIONS ADVISOR
Techmahindra Business Services
Mumbai
03.2015 - 04.2019
- This was certainly a challenging job, the core area in a business environment is to retain customers, and customers are the reason that the business exist
- I was assigned the task to interact with existing customers and retain them
- The client we served were from UK, and the process that we belong to was telecom
- Applied exceptional skills in communication and conflict-resolution to improve decision-making process
- Responded to concerns with definitive and insightful answers
- Assisted with development of best-in-class solutions for external customers
- Intervened in crisis situations between customers and organisation
TEAM COACH
Global Services Pvt. Ltd
Mumbai
06.2004 - 04.2008
- In this role, my core job was to solve technical issues of the customers
- The clients were Australians
- This was the time when phones were getting smarter, and customers were not used to it, thus they had lot of issues
- I got trained here on logical reasoning and that has been a useful tool in problem solving for me until this day
- Developed training and exercise programs to meet individual requirements and team play strategies
- Developed objectives for Tech Mahindra Business services day-to-day operations
- Hired and led 18 new onboarding employees in 2008
- Mentored and encouraged youth to develop strong work ethic by being positive role model and regularly practicing skills
- Developed and implemented rigorous practice routines to enhance player skills and promote teamwork
- Established professional relationships with team members and coaches
TEAM MEMBER
Efunds Corporation
01.2001 - 06.2003
- This was my first corporate exposure, it was an era when tele-shopping was on the rise, and the client that we were serving was West Teleservices in US
- It was the first time of interacting with US clients, was indeed a good experience
- Worked hard to learn required tasks quickly to maximize performance
- Built and maintained working relationships with peers and upper management
- Looked for ways to go above and beyond job requirements
- Uphold high standards of productivity and quality in operations
- Developed positive customer relationships through friendly greeting and excellent service
- Addressed customer needs, responding to specific requests
Education
S.Y.B.com -
ST. Andrew's College of Arts, Science And Commerce
Mumbai 04.2001 -
Skills
- Communication
- Team Building
- Motivational
- Vendor Collaboration
- Inventory Control
- Price Negotiations
- Supplier Communication
- Ordering and Purchasing
- Markup Rate Recommendations
- Markdown Rate Recommendations
- Negotiation and Persuasion
- Trends Monitoring
Timeline
BUSINESS LEADER - STRATEGIC SALES
KRANNICH SOLAR PRIVATE LIMITED
08.2024 - Current
HEAD OF PROCUREMENT - INVERTERS
Krannich Solar Pvt. Ltd
04.2021 - 07.2024
PROJECT SALES MANAGER
Krannich Solar Pvt. Ltd.
08.2020 - 03.2021
ADMIN AND HR OFFICER
Vrouwen Macht Private Limited
10.2019 - 07.2020
RENTENTIONS ADVISOR
Techmahindra Business Services
03.2015 - 04.2019
TEAM COACH
Global Services Pvt. Ltd
06.2004 - 04.2008
S.Y.B.com -
ST. Andrew's College of Arts, Science And Commerce
04.2001 -
TEAM MEMBER
Efunds Corporation
01.2001 - 06.2003
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