Luke Metzger
Michigan City
Summary
Dynamic individual with hands-on experience in the automotive industry and small engine repair. Has a natural talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Manager
Burkes Outdoor Equipment
03.2023 - Current
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Resolved customer complaints in professional and timely manner.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Responsible for advising customers if the cost of repairs exceeded value of the unit, and provide trade in value
Service Advisor/ Detail Manager
Premiere Autosports
08.2021 - 10.2022
- I was responsible for scheduling customers for service and detailing, parts ordering, providing quotes to customers and managing all customer interactions and transactions
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Salesman/ Service Advisor
Ray Skillman Westside Automall
06.2017 - 08.2021
- Worked as a salesman at Ray Skillman Westside Hyundai, was able to sell vehicles out of Hyundai, Mazda, Mitsubishi and Kia
- Very familiar with most current makes and models and the features that the vehicles are equipped with
- Worked as a Service Advisor at Ray Skillman Westside Kia, worked directly with customers to accommodate their vehicle needs.
- Developed strong client relationships through consistent communication and exceptional customer service.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
Assistant Construction Manager
Olthoff Homes
01.2017 - 05.2017
- Working under the construction manager, in various properties around Northwest Indiana, I was tasked to inspect semi-finished and finished properties
- I performed final touches like: paint touch ups, full house cleaning, installing cabinets, doors, windows, lighting, electrical equipment, moving all equipment/machines before the properties were shown to future owners
- I gained experience in showcasing properties to potential clients, including full walk throughs of the finished projects
Education
High School Honors Diploma -
Wheeler High School
06.2014
Skills
- CRM and Shop Management Software Experience
- Mechanical Knowledge
- Problem solving
- Workplace safety
- Multitasking and organization
- Customer service
- Reliable and responsible
- Time management
- Conflict resolution
- Team collaboration and leadership
Certification
Hyundai, Kia and Mazda Brand Knowledge Certifications
Ariens and Gravely Brand Knowledge Certifications
Forklift Certification
Timeline
Service Manager
Burkes Outdoor Equipment
03.2023 - Current
Service Advisor/ Detail Manager
Premiere Autosports
08.2021 - 10.2022
Salesman/ Service Advisor
Ray Skillman Westside Automall
06.2017 - 08.2021
Assistant Construction Manager
Olthoff Homes
01.2017 - 05.2017
High School Honors Diploma -
Wheeler High School
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