L. Muthiah Pillai
Team Leader
Nagercoil
Summary
Team Leader with 5 year's experience and Trainer with 6 years experience in US based health care project (Payment posting) RCM. Excellent leadership skills and a highly analytical focus, sound communication skills and good ability to multitask. Seeking a challenging position your company where my extensive practical experience will be fully utilized.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Client Servicing Advisor
Guide house India Pvt Ltd
Nagercoil
08.2022 - Current
- Handling daily client and internal communications.
- Ensuring client SLA for ticket has been met.
- Following up tickets issues raised by client and ensuring proper response within given SLA.
- Preparing and sharing reports requested from the client.
Senior Team Leader
Guide House India Pvt Ltd
Nagercoil
12.2016 - 07.2022
- Supervising a team associates ensuring that assigned projects are being completed within SLA with expected accuracy.
- Handling day-to-day activities.
- Skilled in building excellent rapport with team member.
- Ensure that all the polices of the company has been followed and report any policy violations.
- Maintaining all records of team member.
- Ability to motivate team members.
- Conducting one on one meeting with team members and find solutions to any problems that they might face.
Trainer
Guidehouse India Pvt Ltd
Nagercoil
01.2011 - 12.2016
- Worked trainer for a period of 5 years. Having successfully train 30 more batches and successfully placing them in to production environment.
- Evaluate employee performance to take necessary steps to bridge any knowledge gap.
- Create training programs to address skill gaps in employees.
- Prepare learning materials for day to day business rule updates.
- Develop on-boarding programs for new employees.
- Research new teaching methods.
Associate
Guidehouse India Pvt Ltd
Nagercoil
07.2009 - 01.2011
- Ensuring that daily production set target has been met.
- Maintaining and ensuring that company set accuracy target has been met.
- Applying all of the business rules according to job and ensuring that there are no errors in it.
- Reviewing newly received business rules with the team leads and clarifying in case of any doubts before starting production.
Education
Diploma - Electronics And Communication Engineering
K N S K Polytechnic College
Nagercoil 04.2003 - 07.2005
Bachelor Of Computer Applications -
Alagappa University
Nagercoil 04.2007 - 05.2009
Skills
Daily workflow improvement
Timeline
Client Servicing Advisor
Guide house India Pvt Ltd
08.2022 - Current
Senior Team Leader
Guide House India Pvt Ltd
12.2016 - 07.2022
Trainer
Guidehouse India Pvt Ltd
01.2011 - 12.2016
Associate
Guidehouse India Pvt Ltd
07.2009 - 01.2011
Bachelor Of Computer Applications -
Alagappa University
04.2007 - 05.2009
Diploma - Electronics And Communication Engineering
K N S K Polytechnic College
04.2003 - 07.2005
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