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Lob Kumar Thami
Tour Guide
24 Y Municipal Building, R.N. Shina Road, Darjeeling,WB
Work Preference
Summary
Dynamic tour guide specializing in public speaking and logistics coordination. Proven track record of enhancing visitor experiences and fostering strong vendor relationships. Committed to delivering engaging tours that consistently exceed customer expectations.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Tour Guide
Freelance
DARJEELING
01.2015 - Current
- Designed engaging itineraries for diverse group tours in various locations.
- Led informative and entertaining tours, enhancing visitor experiences through storytelling.
- Coordinated logistics for transportation, accommodations, and dining during tours.
- Developed strong relationships with local vendors to ensure seamless tour operations.
- Researched historical and cultural information to provide accurate tour narratives.
- Managed group dynamics, addressing questions and concerns throughout the tour experience.
- Trained new guides in operational procedures and customer service best practices.
- Maintained a positive attitude and enthusiasm when interacting with guests.
- Displayed strong public speaking and communication skills to facilitate high quality guest tours.
- Followed safety protocols at all times while guiding guests through the tour areas.
- Greeted visitors upon arrival, answered questions regarding tours, travel plans or local area attractions.
- Organized and conducted daily tours for groups of up to 30 people.
Operations Manager
Himalayan Travels
DARJEELING
01.2014 - 01.2015
- Managed daily operations to ensure efficient service delivery in travel arrangements.
- Coordinated with vendors to secure best rates and services for clients.
- Supervised team members, providing guidance and training on operational procedures.
- Developed and implemented standard operating procedures for improved efficiency.
- Resolved customer issues, ensuring satisfaction and enhancing service quality.
- Maintained up-to-date knowledge of travel regulations and industry trends for compliance.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Childcare Volunteer Teacher
The Hayden Hall Institute
DARJEELING
05.2013 - 12.2014
- Facilitated engaging learning activities for children aged three to five.
- Assisted in creating a nurturing and safe classroom environment.
- Collaborated with staff to develop age-appropriate lesson plans.
- Supervised children during playtime and structured activities.
Data Collector Enumerator
Webel Technology Ltd
DARJEELING
07.2012 - 08.2012
- Collected data from households for municipal surveys and records.
- Assisted in verifying information accuracy during data collection processes.
- Conducted interviews with residents to gather demographic and economic information.
Data Collector Enumerator
Darjeeling Municipality
DARJEELING
02.2011 - 03.2011
- Conducted interviews with residents to gather demographic and economic information.
- Collected data from households for municipal surveys and records.
- Assisted in verifying information accuracy during data collection processes.
Education
Bachelor of Arts - Tourism Studies
IGNOU
New Delhi 10-2022
Higher Diploma In Software Engineering - Software Engineering
NIIT
Darjeeling08-2010
Skills
- Itinerary design
- Tour planning
- Tour coordination
- Engaging storytelling
- Historical research
- Local history
- Transportation and travel
- Local vendor relations
- Group management
- Customer service
- Client inquiries
- Operations management
- Customer engagement
- Company branding
- Local history
Certification
- Incredible India Tourist Facilitator Certification
Timeline
Tour Guide
Freelance
01.2015 - Current
Operations Manager
Himalayan Travels
01.2014 - 01.2015
Childcare Volunteer Teacher
The Hayden Hall Institute
05.2013 - 12.2014
Data Collector Enumerator
Webel Technology Ltd
07.2012 - 08.2012
Data Collector Enumerator
Darjeeling Municipality
02.2011 - 03.2011
Bachelor of Arts - Tourism Studies
IGNOU
Higher Diploma In Software Engineering - Software Engineering
NIIT