Logan Gardner

Provides superior customer service for all customers both in person and over the phone while supervising the entire front end and supporting over 30 team members across two distinct sides of the team.

• Tasks ranging from safe cash handling to managing daily schedules for team members
• Coordinates and communicates across multiple teams for solutions to problems
• Purchasing and ordering of supplies needed for success across the team
• Implemented and developed customer service training processes.
• First point of contact for entire store

• Provided support for Customer Service and E-Commerce Supervisors
• Provided excellent customer service to all customers
• Primary responsibility was training new hires on their assigned roles, either in-store shopper or cashier
• Other primary responsibility was developing a training plan for all team members that would allow them to complete required training that took place off the floor
• Trained and mentored several new personnel hired to fulfill various roles.

• Provided excellent customer service to all customers
• Shopped and packed online grocery orders
• Communicated across different teams for solutions to problems that would arise with orders or were brought to attention by customers

• Fulfilled online orders for the University of Notre Dame bookstore
• Provided excellent customer service to all customers