Logan Smith
Fort Wayne
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
Work History
Reset Specialist
PepsiCo
Fort Wayne, IN
10.2023 - Current
- **Collaborated with merchandising teams to implement promotional displays that enhance product visibility.**
- **Assisted in training new staff on reset procedures and safety protocols for consistent performance.**
- Supported new staff members in learning reset procedures, contributing to a cohesive team dynamic and consistent results across all stores.
- Enhanced store efficiency by effectively resetting merchandise layouts according to planograms.
- Developed strong relationships with vendors, fostering open communication lines for efficient coordination of product placements during resets.
Delivery Driver Assistant
PepsiCo
Fort Wayne, IN
06.2021 - Current
- Dropped off items at customer locations.
- Requested customer signatures for deliveries.
- Lifted boxes and products with correct safety gear and techniques.
- Inspected goods and checked for damage before deliveries.
- Documented delivery information, updating after each stop.
- Communicated with dispatching regarding changes to routes, deliveries and orders.
- Attended training and safety meetings for updated rules and procedures.
- Coordinated paperwork for customer goods delivery.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
Pepsi Warehouse
Pepsi
Fort Wayne, IN
05.2023 - 10.2023
- Coordinated accurate inventory management processes to maintain stock levels and reduce discrepancies.
- Monitored warehouse safety protocols, leading training sessions to promote compliance and reduce incidents.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Member Assist
Sams Club Pharmacy
Fort Wayne, IN
12.2018 - 05.2021
- Educated customers on special pricing opportunities and company offerings.
- Followed instructions to properly arrange merchandise items.
- Escorted customers to appropriate aisles or shelves to assist with purchasing decisions.
- Answered questions and inquiries per shift regarding products, prices and availability.
- Notified management of customer or employee accidents.
- Provided excellent customer service by loading items into customer vehicles.
Assistant Manager
Mr. Coney
Fort Wayne, IN
09.2016 - 10.2018
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Trained and mentored associates to teach daily tasks and procedures.
Cook and Cashier
Mr. Coney
Fort Wayne, IN
08.2009 - 09.2016
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Followed established procedures and requirements for safe food handling, storage and service.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Replenished food items from inventory and rotated ingredients.
Education
Some College (No Degree) - Organizational Leadership
Purdue Fort Wayne
Fort Wayne, INSkills
- Decision Making
- Physical Strength and Stamina
- Problem Solving
- Electric Pallet Jacks
- Attention to Detail
- Understanding Customer Needs
- Verbal and Written Communication
- POS Systems and Ordering Platforms
- Calm and Professional Under Pressure
- Multitasking and Prioritization
- Responding to Difficult Customers
- Policies and Procedures Adherence
- Time Management
Education and Training
other
Timeline
Reset Specialist
PepsiCo
10.2023 - Current
Pepsi Warehouse
Pepsi
05.2023 - 10.2023
Delivery Driver Assistant
PepsiCo
06.2021 - Current
Member Assist
Sams Club Pharmacy
12.2018 - 05.2021
Assistant Manager
Mr. Coney
09.2016 - 10.2018
Cook and Cashier
Mr. Coney
08.2009 - 09.2016
Some College (No Degree) - Organizational Leadership
Purdue Fort Wayne