Summary
Overview
Work History
Education
Skills
Ticketing Tools
Certification
Achievements Awards
Timeline
SeniorSoftwareEngineer
LOGANATHAN ANNAVI

LOGANATHAN ANNAVI

Senior Software Engineer
Chennai

Summary

Results-driven Senior Software Engineer at Light & Wonder with deep expertise in .NET , performance tuning, and application optimization. Skilled in diagnosing and resolving complex technical issues, improving system scalability, and ensuring compliance with security standards. Proven ability to collaborate effectively with cross-functional teams to deliver robust, high-quality solutions. Recognized for strong analytical thinking, proactive problem-solving, and a continuous commitment to technical excellence and operational efficiency.

Overview

7
7
years of professional experience
3
3
Certifications

Work History

Senior Software Engineer

Light & Wonder
10.2022 - Current
  • Monitored .NET applications to ensure stability and implemented updates as needed.
  • Diagnosed application issues using debugging tools, prioritizing performance and security.
  • Collaborated with cross-functional teams to communicate technical details effectively.
  • Maintained comprehensive documentation for processes, deployments, and troubleshooting procedures.
  • Analyzed performance bottlenecks to enhance scalability and efficiency of applications.
  • Applied security best practices to protect .NET applications and ensure compliance.
  • Resolved database issues, optimizing query performance and managing related tasks.
  • Executed test cases and validated new features to maintain high-quality releases.
  • Enhanced software functionality by identifying and resolving complex technical issues.
  • Mentored junior developers, fostering professional growth and enhancing team productivity.
  • Maintained comprehensive documentation of development work, facilitating knowledge sharing among team members.
  • Collaborated with cross-functional teams to design innovative software solutions.
  • Proactively identified areas for process improvement, implementing changes that led to significant time savings for the team.
  • Tested and deployed scalable and highly available software products.

Support Engineer

Firstsource solutions
11.2020 - 10.2022
  • Monitored .NET applications in production to ensure optimal performance.
  • Supported SQL Server, .NET, and IIS for seamless functionality.
  • Utilized ServiceNow for efficient incident and change request management.
  • Troubleshot background and live applications to resolve issues promptly.
  • Executed pre-production support testing, documenting outcomes with test cases.
  • Conducted post-production support testing to verify successful deployments.
  • Assisted users through phone, email, and remote sessions for problem resolution.
  • Performed regular system maintenance and updates to prevent potential issues.
  • Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
  • Implemented technical solutions to solve customer issues and increase satisfaction.
  • Developed strong relationships with key clients, acting as their primary point of contact for all technical concerns.
  • Documented technical issues and solutions to enable tracking history and maintain accurate logs.
  • Collaborated with cross-functional teams to resolve complex problems, ensuring seamless system operations.
  • Implemented automation tools to streamline workflows, reducing manual tasks and increasing productivity within the support team.
  • Streamlined support processes by creating detailed documentation and knowledge base articles for common issues.
  • Automated routine support tasks, allowing team to focus on more complex issues.
  • Analyzed support ticket trends to predict and prevent future issues.

Support Engineer

Kauvery Hospital
12.2019 - 06.2020
  • Delivered software application support while adhering to client supervision requirements.
  • Conducted analyses of software functionality, recommending enhancements for increased efficiency.
  • Collaborated with software development team and internal users to optimize application performance.
  • Managed code migration across environments, ensuring synchronized functionality.
  • Identified root causes of application errors and escalated critical issues to Senior Engineer.
  • Maintained records of configuration changes and scheduled timely application updates.
  • Documented processes and monitored application performance metrics for continuous improvement.
  • Provided front-end support to clients and colleagues across departments.
  • Reduced response times by prioritizing urgent requests and escalating issues when necessary.
  • Managed multiple projects simultaneously, staying organized and meeting deadlines consistently.
  • Enhanced team productivity by implementing new ticketing system that streamlined support queries.
  • Collaborated with development team to identify and fix software bugs, improving product reliability.
  • Resolved complex customer issues, leading to increase in customer satisfaction scores.
  • Participated in on-call rotations to provide 24/7 support, ensuring continuous system availability.
  • Introduced peer review process for complex support cases, enhancing solution accuracy.

Support Engineer

QR Solutions Pty Ltd
11.2018 - 11.2019
  • Collaborated on Salesforce.com Standard objects, including Accounts, Opportunities, and Reports.
  • Executed data imports, exports, and organization data cleanup for accuracy and efficiency.
  • Utilized Data Loader for adding, updating, deleting, and exporting data.
  • Prepared datasets by querying operational database per client requirements and updating CRM according to business rules.
  • Monitored integration server performance using Putty tool to ensure reliability.
  • Resolved assigned support tickets within defined service level agreements (SLA).
  • Created new users and configured permissions and data sharing for Salesforce external users as requested.
  • Managed data integrity in Salesforce production environment while building solutions for change requests.
  • Optimized support workflows, reducing average resolution time.
  • Managed critical incidents to minimize downtime and business impact.
  • Collaborated with cross-functional teams to resolve complex problems, ensuring seamless system operations.

Education

Master of Science - Computer Science

St.Joseph's College
Trichy
04.2001 -

Bachelor of Science - Computer Science

St.Joseph's College
Trichy
04.2001 -

Skills

NET development

Ticketing Tools

  • Salesforce
  • JIRA
  • ServiceNow
  • Siebel

Certification

Learn T-SQL From Scratch For SQL Server Administrator

Achievements Awards

  • Best Standout Performer Award
  • Best Software Support Award
  • Best Customer Centricity Award
  • Best Employee Of the Month
  • Rookie Rockstar

Timeline

Microsoft Excel Intermediate Level
12-2024

The Complete SQL Course 2025 - Learn by Doing - SQL Server

08-2024

Learn T-SQL From Scratch For SQL Server Administrator

04-2023

Senior Software Engineer

Light & Wonder
10.2022 - Current

Support Engineer

Firstsource solutions
11.2020 - 10.2022

Support Engineer

Kauvery Hospital
12.2019 - 06.2020

Support Engineer

QR Solutions Pty Ltd
11.2018 - 11.2019

Master of Science - Computer Science

St.Joseph's College
04.2001 -

Bachelor of Science - Computer Science

St.Joseph's College
04.2001 -

Similar Profiles

CREATE PROFILE
LOGANATHAN ANNAVISenior Software Engineer