Loganathan Ghatikachalam

• Enhanced SapphireIMS software performance by identifying and resolving technical issues for numerous clients.
• Provided expert guidance on technology integration on SapphireIMS , leading to increased productivity for clients'' businesses.
• Managed multiple projects simultaneously, delivering quality results within deadline constraints.
• Developed client-specific technical strategies to optimize their IT infrastructure.
• Implemented customized solutions with SapphireIMS, resulting in improved system efficiency and client satisfaction.

• Nagios and Zabbix Deployments :

Design and deploy Monitoring of infrastructure Operations: Add New Server/Device Into Monitoring,Remove The Server/Device From Monitoring,Modify Existing Hosts,Add Plugin,Remove Plugins,Modify Plugin,Upgrade Application Patch Etc,Application Issues Php Issues ,Mysql Issues,Apache Issues,Postgresql Db Issues,Agent Deployments,Application And Mysql Issues,Configurations,Scripting Nagios Plugins New .

• ITIL Service desk Operations :

Remedy: New User Creation,Upload/Modify SLA ,Create/Update Support Groups,Modify User Profile,Create/Modify Application Templates,Create/Modify Service Request Definitions,Create/Update Operational And Product Categories,Create/Update Assignment Rules,Create/Update Email Engine Rules,Update Escalation Matrix

Icare (ITOP ITIL Service desk): Deployment , Upgrade , Operations , Integrations , Automations , Reporting .

• Sharepoint 2013 On Premise Farm:

Add New User For The Content Folders ,Modify User Permission For Content Folders,Farm Administration,Upgrade Patch ,Issues,User Permission And Workflows And Sharepoint Designer , Sharepoint Content Database Migration

• MSSQL Database and Report server: Create/Design New Report,Modify Old Reports , Authentication Issues and Operational Issues TroubleShooting.
• MTNONLINE C# Custom Website Administration Operations:
  Add Approvers , Remove Approvers, Modify Approver,Minor Non Process Related Modifications ,Development Of New Modules C# , Mail Failure Issues Trouble Shooting .
• TACACS:
  Configurations And Trouble Shooting For Logins,Logs Fetch And Provide To The Security Issues ,Troubleshooting,Upgrade, New Deployments .
• ZIMBRA Collaboration Server8:
  Deployment , Operations ,Upgrade , Failover.
• Proxy Squid:
  Operations , Deployment , Load Balancing , Alerts,Whitelist , Housekeeping,Upgrade ,Patching ,Application Configurations.
• OPENVPN Server:
  Operation , Deployments , Create Certs , Troubleshoot Connectivity For Users,Alerts , Security Incidents,Upgrade Application Patch , Migration.
• OSSEC HIDS OSSEC Wazuh : Deployments , Operations ,Update Application ,Migration .
• Automation: Ad-Hoc Design Of Automation With Python , Webscraping,C# Executables, Vba , Powershell Scripting.
• Ansible Server : Development-New Play Books , Deployment .
  
• Puppet Server: Deployment ,Operations , Upgrade, Foreman integrations.
• Opmantec-Ip Scanner : Deployment , Operations ,Upgrade , Patching
  
• Teamip- IPam and CMDB: Deployment , Operations , Upgrade , Patching

• Monitoring Nagios, NRPE installation on Rhel 5 and 6 systems
  integration with SNMP & Application KPIs for Products Comviva Products
  Carrying out GUI Php troubleshooting installation and administration
  Leading installation, deployment and troubleshooting of OAM Nagios and
  Php based GUI tool
  
• Reporting automation ,Configuration of Incident management ,
  Service management, SLA Management
• Leading a team of 12 members associated with service desk
  
• Managing the installation:
  Troubleshooting of Service Desk Plus MSP Enterprise
  Configuration & troubleshooting of Above web tool in Linux
  environment
  
• Gathering, integrating, and Presenting , system, functional ,
  support KPI for the MahindraComviva Product Deployments
  Reporting with ManageEngineService Desk Plus MSP
  Performing MIS activities such as Key KPI integration and Presentation

• Developed GUI for Payroll Software
• GUI Excel Database correction application using MATLAB and Guide
  Created GUI using “Guide” of MATLAB to read and segregate Data from
  raw excel file, and correct common errors in database

KSRWAN - State wide area network conceived by department of E-Governance
Implemented by UTL and consultant STPI and third party
auditing by KPMG
Cisco WIFY deployments,

• Leased lines deployments G 703 and V.35,
• Cisco 7200 Series Routers and Level 3 Switches deployments for State WAN for Chamarajanagar district and its talukas for over 45 Departments.