Loganathan M

Project 1: CRM NEXT - Customer Relationship Management: Developing and maintaining corporate relationships for the accomplishment of group objectives by the generation of business. Developing the track status of customer account-related deliverables in a single window, we have included Migration. This project was done to migrate the mobile banking platform from version 10.11.18 to 1.1.64. The complete database was migrated to a newer technology platform, and the UI of the complete site was changed, giving it a fresh and modern look, and providing ease to customers in navigating the functionalities. More control was given to businesses as an admin function was introduced, and most of the functionality available on the site could be managed by the admin itself.

Project 3: Product Re-Engineering and Application Development [Retail Loans]: Development of an application for branch users for login, sanction, and disbursal of retail loan products, such as personal loans, auto loans, and agri loans. Improved the process flow from generating leads to disbursement. Digitization of process flow in login, sanction, mortgage, and disbursement results in overall cost reduction and improves end-user experience. Overcoming compliance issues with regard to post-disbursement cases by introducing better process design and dashboards for MIS.

Project 4: Automation of Service Requests functionality at the branch level, creation of FD, status change of account, cheque book request, and closure of FD service requests are automated; hence, there is no manual intervention required. Implemented an online service request STP (straight-through process), which helps in updating the details of the user in real time at the source system end without manual intervention.

• Recognized for topping the chart on the overall percentage of Net Promoter Score at the Circle level.
• Evaluating clients to determine their current income, expenses, insurance coverage, financial objectives, risk appetite, and accordingly building financial plans and strategies.
• Ensure compliance with the bank's policies and regulatory requirements, in particular regarding the KYC responsibilities and duties.
• Periodical reviews of portfolio performance, and advising clients of new developments in the market.
• Ensuring the strengthening of the Assets Under Management and mobilizing funds from the competition in line with the assigned project/team.
• Performing customer due diligence and CIP.
• Process wire transfer payments and administrative messages into the Money Transfer and Correspondent Bank Systems.

• Received the award from the country head for achieving Autopay registration for the billers.
• Manage front-end operations for savings, current, and fixed deposits; involved in cash management for the branch, clearing, fund transfers, customer relationship management, NRI services, and extending priority banking services.
• Update of CRM to input leads, attend event-based triggers, and verify the LCT report.
• Controlled the attrition by renewing or persuading fresh deposits and using marketing tools to identify the loss of the relationship base to scope for retention and enhance the wallet share.
• Educate the customer on the Voice of Customer survey.
• Monitor, develop, and maintain a working knowledge of client accounts, as well as new and existing products.
• Preparing audit programs after detailed scrutiny of financial records, and determining the scope of work to be performed.

• Recognized as 'Star of South' at the Mega Zonal Level for the exceptional quality of service. Secured the No. 1 position in the region's BSC out of 93 peer colleagues, and was one of the top performers at the assigned zone level.
• Corporate Banking Services, Overdraft against Fixed Deposit, Cash Management Services, Intra and Inter-Bank Fund Transfer.
• Preparation, generation, and submission of periodical MIS for the branch to the regional/corporate office, funds management for the branch, general branch administration, and branch accounting.
• Bank Guarantee, Foreign Inward and Outward Remittance, Anti-Money Laundering (AML), and Enhanced Due Diligence.
• Handling customer escalations and addressing the grievances.
• Reviewed completed work to verify consistency, quality, and conformance.
• Analyzed business performance data and forecasted business results for upper management.