LOGESH KUMAR
perambur barracks road
Summary
Dynamic Product Support Engineer with a proven track record at Alumak Glazing Facade Systems, enhancing customer satisfaction through strategic initiatives. Skilled in technical support and effective communication, I excel in resolving complex issues and fostering team collaboration, ensuring seamless operations and improved service metrics.
Overview
6
6
years of professional experience
Work History
Product Support Engineer
Alumak Glazing Facade Systems
Chennai
10.2022 - Current
- Implemented strategies designed to improve customer satisfaction levels.
- Conducted workflow analysis, space design or cost comparison analysis.
- Created detailed reports outlining customer service metrics such as response times, issue resolution rates.
Desktop Support Engineer
BYJU'S tuition center
Chennai
12.2020 - 09.2022
- Diagnosed and resolved hardware and software issues efficiently.
- Installed, configured and maintained computer hardware, software and peripherals.
- Provided technical assistance to users in person, via phone or email.
- Resolved network connectivity issues for local area networks and wide area networks.
Desktop Support Intern
Star Health and Allied Insurance Company Limited
Chennai
06.2019 - 02.2020
- Provided technical support to users in a timely manner.
- Conducted routine maintenance tasks on all computer systems in the organization.
- Configured email accounts for new hires and existing employees.
Education
B.E. - Electronics and Communication Engineering
T.J.S. Engineering College
Chennai05-2018
12th -
Alagappa School
Chennai05-2014
10th -
Seventh-day Adventist Matriculation Higher Secondary School
Chennai05-2012
Skills
- Technical support
- Network troubleshooting
- Software installation
- Application support
- Issue resolution
- Team collaboration
- Effective communication
- Problem solving
Awards
- Attended Technical Symposium in SSN Engineering College
- Organized Technical Symposium ECLECTIC 2K17.
- Organized Technical events at 'Thick India' at 2017.
- Actively attended training on Raspberry Pi conducted by 'Thick India'.
Languages
Tamil
First Language
English
Advanced (C1)
C1
Telugu
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Timeline
Product Support Engineer
Alumak Glazing Facade Systems
10.2022 - Current
Desktop Support Engineer
BYJU'S tuition center
12.2020 - 09.2022
Desktop Support Intern
Star Health and Allied Insurance Company Limited
06.2019 - 02.2020
B.E. - Electronics and Communication Engineering
T.J.S. Engineering College
12th -
Alagappa School
10th -
Seventh-day Adventist Matriculation Higher Secondary School
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