LOGESH P

TEAMCENTER ADMIN

• Completed day-to-day duties accurately and efficiently.
• Handled and resolved over 300+ incidents and service requests related to Teamcenter modules, user access, workflows, and integrations within defined SLAs.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Identified business user needs promptly and efficiently.
• Supporting Teamcenter integrated CAD tool NX, ensuring seamless operations.
• Collaborated with cross-functional teams, including engineering, the IT team, and application support, to streamline the Teamcenter process.
• Created and maintained technical documentation, SOPs, and knowledge base articles to improve team efficiency and onboarding.

AZURE VIRTUAL DESKTOP SUPPORT ( AVD )

• Monitored and maintained AVD infrastructure, ensuring optimal performance and availability of virtual machines.
• Provided timely support to business users for RD Client installation, configuration, and troubleshooting.
• Diagnosed and resolved connectivity, session, and performance issues in AVD environments.
• Proactively reported and escalated VM failures or performance degradation to ensure minimal business disruption.
• Collaborated with infrastructure and security teams to implement best practices for AVD deployment and user access.

User Onboarding

• Managing user access / roles / reprocessing user access request.

KEY ACHEIVEMENTS

1. Automated routine administrative tasks using custom scripts, improving operational efficiency.

2. Consistently not exceeding SLA targets, and delivering high-quality support.

3.Creating PowerBi reports for analysing Ticket trends.