Logesh Srinivasan

Key Responsibilities & Experience

Delivered L1 TAC support for Aruba Switching, resolving critical outages, port/VLAN issues, link flaps, STP basics, and basic routing issues within SLA/SLO.

Troubleshot DNS, DHCP, and Layer-3 connectivity issues, including IP assignment failures and gateway reachability.

Applied basic OSPF knowledge to verify neighbor status, route availability, and support escalations with required CLI outputs.

Monitored and managed networks using Aruba Central, handling alerts, device onboarding, and configuration validation.

Managed RMA and break-fix operations, coordinating hardware replacements and service restoration.

Assisted with firmware upgrades, reviewed release notes, analyzed logs, and validated post-upgrade stability.

Documented and tracked customer interactions, case updates, and action plans to ensure effective follow-up and service quality.

Trained and supported new team members on L1 troubleshooting procedures, tools, and escalation workflows.