LOGESH G

Contact insurance companies, patients, and healthcare providers to follow up on outstanding medical claims


Identify and resolve issues with unpaid or denied claims
Ensure timely payment of claims by appealing denials and correcting any errors


Review and analyze insurance remittance advice to ensure accurate reimbursement


Maintain accurate and up-to-date records of all communication and actions taken


Collaborate with internal departments to resolve billing discrepancies and coding issues


Provide excellent customer service by effectively addressing inquiries and concerns

VOICE PROCESS EXECUTIVE

ATTENDING THE INBOUND CALLS TO RECTIFY THE CUSTOMER ENQUIERY

• Responsible for Painting contract or business partner creation.
• Providing details for contractors on their doubts and clarifications.
• Painter safety, welfare, wellness, and health reporting.
• Ensure the Schemes for the painting contractors to be achieved.
• Providing sites for contractors.
• Taking responsibility of their yearly account funds settlement benefits and other inquiries regarding Masterstrokes and Loyalty program including schemes, etc.,
• Arranging meetings for the contractors for their benefits.
• Providing assistance on the Master strokes application and providing timely support for

Contractors on their need.

• Maintain Contract or information and updating employment and keep on updates
• Training the new painting contractors about process and assisting in the painting.

DSR Applications used:

• Master strokes
• Nimble
• Contract or connect app

• Accept cash or money orders deposited by customers, credit customers’ accounts and issuereceipts and statements.

• Pay money too credit account s for customers according to advices,cheques or other

banking documents, and debit appropriate accounts.

• Selling Financial products to the customers that would meet their requirements by understanding the banks offering