LOGESHKUMAR K
Chennai
Summary
Dynamic Unit Manager – Telesales with 11+ years of progressive leadership experience in call center operations, sales management, and customer service excellence. Proven expertise in leading large cross-functional teams (2 TLs, 2 SMEs, and 40+ analysts), implementing CRM solutions, and optimizing performance metrics. Recognized for consistently enhancing customer satisfaction, reducing attrition, and driving business growth through innovative strategies and data-driven decisions.
Overview
12
12
years of professional experience
Work History
Unit Manager Telesales
Marketsof1 Analytical Marketing Service Pvt ltd
Chennai
04.2024 - Current
- Lead 2 Team Leaders, 2 SMEs, and 40 analysts across inbound/outbound sales and customer service functions.
- Spearhead training initiatives for outbound sales, payment assistance, and inbound operations, improving customer satisfaction by 20%.
- Manage multilingual inbound operations, reducing missed calls by 20% via strategic workforce planning.
- Prepare and review 40+ analyst performance reports, enabling data-driven decision-making for senior management.
- Implement CRM solutions and optimize dialer routing systems, enhancing call quality and service levels.
- Achievements:
Automated dashboard reporting, cutting report preparation time by 40%.
Surpassed performance metrics while reducing operational costs.
Improved CSAT by 18% through effective escalation management.
Senior Sales Team Leader
Marketsof1 Analytical Marketing Services Private Limited
01.2021 - 03.2024
- Supervised a large telesales team, driving consistent achievement of 90% sales targets.
- Reduced onboarding time for new hires by 20% with structured mentoring programs.
- Maintained attrition below 5% through employee engagement initiatives.
- Enhanced team productivity by 15% with optimized workflows.
Sales Team Leader
Marketsof1 Analytical Marketing Services Private Limited
01.2019 - 12.2020
- Led the MLMS team for jewelry sales, focusing on productivity optimization and customer service excellence.
- We coordinate jewelry appointments by consulting with customers regarding the latest jewelry schemes and exclusive offers tailored to their preferences.
- Received multiple accolades, including the Innovative Thinker Award (2019) and the Best Team Leader Award (2019 and 2020). Led the team to four consecutive process championship victories.
Team Leader
Shopping Zone India TV Private Limited
08.2017 - 12.2018
- Managed Full-Time Equivalent (FTE) allocation to ensure optimal coverage across shifts.
- Provided technical support for CRM and dialer setup, ensuring seamless integration and functionality.
- Maintained comprehensive center-level reports to track team performance and operational metrics.
Quality Analyst
Shopping Zone India TV Private Limited
04.2015 - 07.2017
- Achieved record-breaking sales performance and highest call audit scores.
- Implemented the Quality dashboard for entire team.
- Implemented data-driven performance tracking systems to optimize operations.
Sales Associate
Shopping Zone India TV Private Limited
06.2013 - 03.2015
- Achieved record-breaking sales in a single day with positive customer feedback while leveraging call center performance analysis to drive data-informed operational improvements.
Education
BCA -
Mohamed Sathak College of Arts and Science
Chennai, INDIA01.2015
12th - Tamil Nadu, English
01.2009
Skills
- Strategic Leadership & Team Development
- Operational Excellence & Process Optimization
- Data Analysis & Performance Metrics
- Customer Service Enhancement
- Problem-Solving & Critical Thinking
- Team Management
- Attrition Control
- Report Preparation
- Team Handling
- Customer Handling
Hobbies and Interests
- Cricket
- Volleyball
- Carrom Board
Languages
- English
- Telugu
- Tamil
Timeline
Unit Manager Telesales
Marketsof1 Analytical Marketing Service Pvt ltd
04.2024 - Current
Senior Sales Team Leader
Marketsof1 Analytical Marketing Services Private Limited
01.2021 - 03.2024
Sales Team Leader
Marketsof1 Analytical Marketing Services Private Limited
01.2019 - 12.2020
Team Leader
Shopping Zone India TV Private Limited
08.2017 - 12.2018
Quality Analyst
Shopping Zone India TV Private Limited
04.2015 - 07.2017
Sales Associate
Shopping Zone India TV Private Limited
06.2013 - 03.2015
BCA -
Mohamed Sathak College of Arts and Science
12th - Tamil Nadu, English
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